Customer engineer (m/f/d)

Description

The company makes materials science and engineering equipment used to build nearly every new semiconductor chip and advanced display. Its equipment and service work support AI and the commercial launch of next-generation chips.

You join a team working on the electronics industry's core technology, with a focus on learning and growing your career while solving problems for customers.

Responsibilities

• Work alongside Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics to troubleshoot faults.
• Apply basic diagnostic methods to find and fix technical problems, following guidance from Senior Field Service Engineers.
• Carry out preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems. Training is provided.
• Serve as the day-to-day contact for customers and keep their equipment running smoothly.
• Take on other tasks as assigned.

Requirements

• An Associate degree, military technical training, field service experience or a trade certification.
• 1-2 years of experience in customer or field service support, or in a related technical field.
• Ability to read electrical and mechanical schematics.
• Experience diagnosing and fixing basic technical issues.
• Basic mechanical knowledge of pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Comfort using hand tools and digital multimeters.
• Clear written and spoken communication.
• Basic skills in Microsoft Excel, Word and PowerPoint.
• A valid driver's license for Germany or the EU.
• Legal right to live and work in Germany, either as an EU or EEA citizen or with a valid work visa or residence permit for Germany or the EU that allows business travel within Europe to visit customer sites.
• Preferred: 2-4 years of experience in customer or field service support, or in a related technical field.
• Preferred: knowledge of plasma etch.

Conditions

Salary is between €52,000.00 and €71,500.00. The offer depends on location, hire grade, job knowledge, skills and experience, and on fairness within the current team.

Locations: Dresden, Germany, or Feldkirchen, Germany.

Full-time, regular assignment.

Travel is expected for about 25% of the time.

Relocation support is available.

The role often involves extensive walking and standing, working in tight spaces, bending, squatting, kneeling, climbing stairs and ladders, working at height, lifting up to 35 lbs, distinguishing colors, working with electricity, using hand and power tools, and working in noisy settings.

Most work takes place in a clean room, where you wear protective gear such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons and face shields.

For sales roles, the posted range is the Target Total Cash (TTC) range, meaning base salary plus target bonus at 100% goal achievement.

Benefits

• A comprehensive benefits package covering health and wellbeing at work and at home.
• Possible participation in a bonus program and a stock award program, where applicable.