Copy & Content Manager (12 month FTC)

Description

The company is a UK financial services group and a major global investor. Through its Retail business, it supports about 12.8 million policyholders and workplace members.

This role sits in the Workplace Savings team. You will write clear, useful copy that members can understand and act on, across digital and offline channels.

The job mixes copywriting, content management, stakeholder work and a close focus on customer outcomes. Much of it involves turning complicated information into content people can genuinely use.

Responsibilities

• Write clear, engaging copy with no jargon for emails, web pages, digital tools and customer journeys
• Build content approaches that serve customer and business priorities
• Manage content across its full lifecycle, keeping it accurate and current
• Work with compliance and Advertising Standards colleagues so communications are clear, fair and appropriate
• Work with product teams to explain features and benefits in terms customers can follow
• Support digital and offline campaigns, including email and direct mail
• Promote accessible, customer-focused writing and share content best practice across the team
• Make sure communications give customers what they need to make informed decisions

Requirements

• Solid experience writing and managing customer-facing content across digital channels
• Skill at turning complex subjects into plain, accessible language
• Experience working with compliance, legal or other governance stakeholders on customer communications
• Experience developing content that meets customer and business goals
• Confidence working with product, marketing and design colleagues
• Strong organisation, with the ability to juggle several priorities at once
• An understanding of digital content strategy and customer engagement
• Financial services, pensions, workplace savings, CMS or regulated communications experience would be valuable
• You do not need to meet every point above. The company wants to hear what you do well, what else you could bring, and how you connect with its purpose.

Conditions

12 month fixed-term contract

Flexible working is open for discussion, including part-time and job shares. Some roles have limited flexibility due to customer demand, but requests are accommodated where possible.

Offices across the UK are being made net-zero carbon by 2030, designed to support in-person collaboration.

The company welcomes people from different backgrounds, views and experiences.

Benefits

• Annual performance-related bonus plan and share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan (permanent employees only)
• At least 25 days' holiday plus public holidays, rising to 26 days after 2 years' service, with the option to buy and sell holiday
• Competitive family leave
• Electric car scheme, offering a new electric car through tax-efficient salary sacrifice (permanent employees only)
• Discounts on the company's own products and at many high street and online retailers