This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.
Tulip , the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.
Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's “Best Places to Work” and “Best Midsize Places to Work.”
Responsibilities
Own project plans, timelines, budgets, and deliverables with cross-functional teams and customers, from scoping and quoting through go-live
Partner with customers and internal experts to define requirements and what success looks like
Work on-site with customers (about 25% travel) and guide them through their manufacturing digital transformation
Keep information and communication organized so teams can stay focused on the work
Understand the technical details well enough to manage risk and escalate when needed
Help improve how Professional Services delivers, including building out new AI-assisted workflows
Key Collaborators:
Customers and Tulip's partners
Internal customer-facing technical teams
Sales and commercial leadership
Working At Tulip
We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.
We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
Direct impact on product and culture
Company equity
Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
Flexible work schedule and unlimited vacation policy
Learning & Development program
Virtual company events and happy hours
Fitness subsidies
An inclusive, dog-friendly office with diverse and inspiring colleagues
The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $110,000 - $130,000 per year.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.
Requirements
You know manufacturing and operations in regulated life sciences, and you believe there's a better way to run them
You communicate clearly with everyone, from the shop floor to engineering managers to executives
You're meticulously organized, you prioritize well when things are ambiguous, and you spot risks before they become problems
You're curious about AI-first delivery and excited to help shape what it looks like at a fast-growing SaaS company
What skills do I need?
5+ years of experience delivering projects for regulated life sciences customers (pharma, biotech, or medical device), in project or program management, manufacturing operations, consulting, or customer success
Strong working knowledge of regulated quality systems and compliance frameworks, including GxP, ISO standards, and 21 CFR Part 11
Experience building and running detailed project plans (scope, milestones, owners, timelines) across internal teams, partners, and customers at multi-site, multi-region organizations
Clear written and verbal communication, including leading project meetings, driving decisions, and giving executive-level updates to technical and non-technical audiences
Nice to have: Lean / Six Sigma, Agile, or PMP certification, plus familiarity with change control and validation in regulated environments