Chat Product Manager

Description

What You Can Expect

As the Product Manager for Zoom Chat’s enterprise layer, you will own the admin controls, compliance frameworks, and cross-organization capabilities that large and regulated customers depend on. Your primary partners are the IT, security, and compliance teams who govern messaging across their organizations, and you will set product direction for their needs. You will collaborate closely with Engineering, Design, Data Science, Security, and Legal to deliver experiences that are technically rigorous and operationally meaningful. This role is well suited for a technical product manager who is energized by the systems and infrastructure behind enterprise adoption at scale. This is a hybrid position that requires on-site presence two (2) days per week at our Seattle, WA office. Remote arrangements are not available for this role.

The Zoom Chat Product Team builds the messaging experiences millions of people rely on to get work done, along with the enterprise capabilities that allow organizations of any size to deploy Chat securely and at scale. We ship fast and adapt just as quickly, without compromising the trust our customers place in us.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Responsibilities

• Own the admin, compliance, and external collaboration roadmap end to end, from strategy and requirements through delivery and post-launch iteration.
• Define admin settings and policy controls that scale from small businesses to large, regulated enterprises.
• Translate regulatory and compliance requirements into product requirements in partnership with Security and Legal.
• Build admin analytics and dashboards that give IT and compliance teams visibility into usage, adoption, and policy.
• Shape the permissions and trust model for external users and shared channels across organizations.
• Collaborate cross-functionally with Engineering, Design, and other stakeholders to scope, sequence, and deliver features against committed timelines.
• Communicate roadmap, tradeoffs, and progress to stakeholders across product, engineering, and go-to-market.
• Drive a consistent, unified experience across desktop, mobile, and web clients.

Requirements

• 5 to 8 years of product management experience with demonstrated end-to-end ownership of a product or major product surface.
• Experience with messaging, collaboration, or communication products.
• Experience with enterprise admin, security, and compliance.
• Direct experience shipping AI-powered product features, with the ability to articulate the product decisions behind them.
• Comfortable reasoning about system architecture, APIs, permissions, and data models alongside engineering teams.
• Excellent written and verbal communication skills, with the ability to frame tradeoffs for both engineering and executive audiences.
• Comfortable with a flexible schedule to support real-time collaboration with globally distributed teams, including regular early morning or evening meetings.

Conditions

$124,000.00 - $271,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/30/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.