Business Systems Analyst III

Description

You will be the main contact for stakeholders and users, helping them turn business needs into clear intake requests, weighing system and process impacts, and recommending solutions with technology partners.

The company is one of the largest banks in North America, serving more than 27 million households and businesses in Canada, the United States and abroad, with over 95,000 employees.

This is a Business Systems Analyst III role on a team of analysts. You will work with minimal guidance and supervision and report to a Manager or Practice Lead.

You will be expected to act as a reference for other Business Systems Analyst roles.

Responsibilities

• Triage intake requests, assess their impact, document requirements, estimate effort and share changes with stakeholders.
• Investigate user questions, analyse data, give clear guidance on data use, review data-access requests and support access attestations.
• Keep users informed through change by sharing business-sponsored updates, working through integration impacts and giving operational and process guidance.
• Keep business and technical metadata current, maintain the team's SharePoint site and record events and issues.
• Find process improvements and technology solutions that make the user experience better, using your subject matter expertise and critical thinking.
• Help testing teams turn requirements and use cases into test conditions and expected results for product, performance, user acceptance and operational acceptance testing.
• Guide and oversee the delivery of technology requirements, with attention to quality, reusability, scalability and innovation.
• Lead requirements management for initiatives of moderate to high complexity or risk, and maintain traceability of system requirements.
• Identify risks and obstacles, and lead the resolution of complex problems.
• Follow existing processes and standards for requirements management, technology delivery and business technology architecture, and escalate issues when needed.
• Support change management and operational readiness planning, plus implementation and post-implementation work.
• May support business cases, including benefits identification, RFI and RFP work and vendor service level agreements that meet technology guidelines.
• Keep your knowledge of the team's systems, business domains, analytical methods and emerging technology current, and share it through knowledge transfer and cross training.
• Keep teammates and stakeholders updated on project status and useful day-to-day information, raising issues early.
• Help colleagues with their work, offering training, coaching and guidance where useful, and take part in your own performance and development activities.
• Help build a fair, positive and inclusive team, and represent your area and the company positively inside and outside the organisation.
• Follow the code of conduct for the technology division.

Requirements

• An undergraduate degree or a technical certificate.
• 3 to 5 years of relevant experience.
• Experience with SQL is a must.
• Sound to advanced knowledge of system analysis methods and techniques.
• Sound to advanced knowledge of the team's systems and applications, including components, functionality, interfaces, data flows and business rules.
• Advanced knowledge of enterprise technology delivery practices and standards, including design, development, testing and delivery frameworks.
• Sound understanding of business support and business analysis.
• Basic knowledge of data governance.
• Understanding of cloud environments and AI is an asset.
• Preference is given to candidates with Agile experience, including Jira and Confluence.

Conditions

The role is based in Toronto, Ontario, Canada.

The hours field lists 5.

The role sits within Technology Solutions.

The salary range is $69,700 - $98,400 CAD.

Pay within the range depends on skills, experience, job knowledge, location and business needs, and employees move through the range over time as they grow in the role.

You are welcome to ask the recruiter about compensation for this role.

This role is subject to provincial employment regulation, and each province or territory may have its own requirements.

Benefits

• Total Rewards includes base salary, variable pay, health and well-being benefits, savings and retirement plans, paid time off, banking benefits and discounts, career development, and recognition programs.
• Regular career, development and performance conversations with your manager.
• Access to an online learning platform and a range of mentoring programs.
• Training and onboarding sessions to help you get started in the role.