Business Analyst Senior (ServiceNow - SAM)

Description

The company supports the Department of the Air Force's Enterprise IT as a Service (EITaaS) program. This is a hands-on senior Business Analyst role that links business needs to technical solutions, with a focus on hardware and software asset management.

You will need deep Agile skills and the ability to turn complex business needs into Epics, Features and User Stories. Experience gathering and documenting requirements, plus practical work with the ServiceNow platform, is essential.

The role spans every phase of the Agile development lifecycle. It calls for solid business analysis fundamentals and the ability to lead discussions and solve problems across different teams.

Responsibilities

• Work with business stakeholders, end users and technical teams to draw out, clarify and document complex requirements for new and existing hardware and software work.
• Examine current processes to find pain points and improvements in hardware provisioning, software deployment, asset management and IT service delivery.
• Compare current and target states, then propose practical, creative fixes.
• Be the go-to expert on the customer's hardware and software business requirements.
• Turn high-level needs into clear, ready-to-build Epics, Features and User Stories with defined acceptance criteria.
• Work with Product Owners, Scrum Masters and development teams to refine and rank the product backlog.
• Run Agile ceremonies such as sprint planning, backlog grooming and sprint reviews so delivered work matches business expectations.
• Promote Agile good practice across the IT organization and wider business units.
• Build a thorough understanding of government hardware asset lifecycles, from procurement through decommissioning, and of software licences, from acquisition through compliance.
• Review integration, performance, security and scalability requirements for hardware infrastructure and software applications.
• Partner with architects and engineers to confirm solutions are technically feasible and fit enterprise architecture standards.
• Use your ServiceNow experience to analyse, design and document solutions for ITSM, ITAM, CMDB and other relevant modules.
• Find ways to improve ServiceNow workflows, forms, reports and integrations as needs change.
• Advise stakeholders as the ServiceNow subject matter expert on getting the most from the platform.
• Build working relationships with stakeholders at every level, from senior management to end users.
• Explain complex technical topics plainly to non-technical audiences, and translate business needs for technical teams.
• Run workshops, presentations and training sessions when needed.
• Support User Acceptance Testing by writing test cases, coordinating testing and checking solutions against requirements.
• Help produce training materials and user documentation.
• Provide post-implementation support and suggest ongoing improvements.

Requirements

• You must be able to obtain and keep a Secret clearance.
• You need 12+ years of relevant experience. A Bachelor's degree in an applicable field can replace 5 years of it.
• 5+ years of progressive Business Analyst experience, at least 3 of them on IT systems covering hardware and software.
• 3+ years working in an Agile environment such as Scrum, Kanban or SAFe, with a record of turning requirements into Epics, Features and User Stories.
• Demonstrable ServiceNow experience, including the ITSM, ITAM and CMDB modules.
• Exceptional analytical, problem-solving and critical-thinking skills.
• Strong written and verbal communication, presentation and interpersonal skills, including the ability to influence and negotiate.
• Proficiency in elicitation techniques such as interviews, workshops, surveys and prototyping.
• Experience with process modelling tools such as Visio.
• Experience with ServiceNow Software Asset Management Professional (SAM Pro).
• Solid grasp of the Software Development Life Cycle (SDLC) and IT infrastructure principles.
• A strong plus: experience with other ServiceNow modules such as ITOM, HRSD or CSM.
• Desired: certifications such as CBAP, CSM, CSPO or SAFe.
• Desired: ServiceNow certifications such as Certified System Administrator or Certified Implementation Specialist.
• Desired: ITIL Foundation certification.
• Desired: experience with enterprise architecture concepts and design principles.
• Desired: prior experience in government contracting.

Conditions

Full-time, regular position. A Secret clearance is required to start, and travel is up to 10%, local.

The role can be worked in more than one location, so the salary range shown is the national average for the position.

The proposed salary range is between $90,300 and $189,600.

Final pay depends on factors including location, Federal Government contract labor categories and wage rates, relevant experience, specific skills and competencies, education and certifications.

Benefits

• Flexible time off, so you can take the time you need.
• Access to learning resources to support your career goals.
• Comprehensive benefits covering healthcare, wellness, financial, retirement, family support, continuing education and time off.