Business Analyst

Description

The role suits an experienced Business Analyst with 5-7 years of experience who wants to grow their digital commerce expertise and help clients turn business needs into working digital solutions.

You will lead the functional side of e-commerce solution design and delivery for clients across several sectors. The discovery and BA method is still being built, with AI-assisted tooling at its core, so you can help shape how it works.

Work covers pre-sales, discovery, requirements definition and delivery support on real client briefs, where your input directly shapes what gets built.

The company is a European digital transformation and customer experience firm with 2,200 people across 12 countries, and it is growing sustainably.

Responsibilities

• Run client discovery by leading workshops, stakeholder interviews and requirement gathering. Over time, you will run these sessions independently.
• Shape scope by turning briefs into clear deliverables, with input on project scope, timelines and work breakdown structures alongside the architects and project manager.
• Lead the functional side of projects by writing user stories, functional specifications, acceptance criteria and feature value matrices that both technical and non-technical readers can use. Share knowledge, support junior colleagues and help the team work collaboratively.
• Lead or contribute to RFP responses and statements of work for pre-sales and estimation.
• Use and help improve the company's developing discovery methodology, including AI-assisted tools built to speed up discovery and raise the quality of its outputs.
• Keep up with developments in eCommerce, personalisation and AI, and bring them into client conversations and internal practice development.
• Keep client stakeholders and technical delivery teams aligned on commercial, strategic and delivery goals.

Requirements

• 5-7 years of experience as a Business Analyst.
• Core eCommerce experience in at least one of these platforms is essential: SAP Commerce / Hybris (particularly valued), Adobe Commerce / Magento, CommerceTools, Emporix, Shopify, Salesforce Commerce Cloud.
• Experience with related platforms is beneficial, for example Adobe Experience Cloud, Bloomreach and Klaviyo (or similar CXP products), FluentCommerce and OneStock (or similar OMS products), Contentful and Acquia (or similar CMS products), Akeneo (or similar PIM products), and Algolia, Athos Commerce, Klevu (or similar product discovery products).
• Fluency in English is essential.
• Full proficiency in Dutch or French is required, preferably both.

Conditions

Most of your work will take place at client offices.

Employment is at the company's Diegem office, where you can be present for team activities.

Benefits

• Free coffee and fresh fruit at the Diegem office, in a friendly and open atmosphere.
• A flat hierarchy, so experienced colleagues are close by to support you.
• A clear career development plan, plus technical and personal training and educational sessions.
• Support to work towards official certificates.
• A competitive salary package including a company car, fuel card, health and group insurance, laptop, net allowances, daily meal allowances and a mobile phone subscription.
• Invitations to team activities, drinks and events.