BMC Remedy/Helix Developer

Description

Pipeline requisition in the Software Engineering job family. The role is a BMC Remedy/Helix developer on the NESD Helix engineering team, working on mission-critical government projects. The position is pending funding.

The company is a global technology and professional services firm serving U.S. government, defense and intelligence agencies. It has 26,000 staff in more than 50 countries, working in AI, cloud, cyber and software development.

Responsibilities

• Give accurate technical advice on application and integration capabilities.
• Gather and write requirements, design documents, implementation guides and test scripts, and prepare presentations and demos.
• Build forms, fields and workflows in Developer Studio and Innovation Studio, and create data import files for foundation and transactional data.
• Build RestAPI, WebService and LDAP integrations that connect Helix with external applications and systems.
• Develop Digital Workplace service offerings.
• Handle incident assignments, contact customers using defined methods within service level agreements, and raise follow-on change requests and Jira stories.
• Prepare and coordinate change requests under set procedures, keep the Production environment current, and meet key performance indicator thresholds.
• Balance customer onboarding, ad-hoc requests, sustainment work and continual service improvement initiatives.
• Spot gaps between out-of-the-box workflow and custom needs, and propose standard solutions that limit customization.
• Protect system integrity through configuration control and change management.
• Manage your sprint load, forecast work and deadlines, hit milestones, keep technical debt low, and demo finished sprint products.
• Communicate clearly, in person and in writing, with customers, peers and leadership.
• Take part in the on-call rotation, daily scrums, sprint planning, technical implementation reviews, approved service interruption windows and other requests as needed.

Requirements

• Required experience: 5+ years of software development experience.
• BMC Accredited Administrator, or equivalent Remedy/Helix Developer Studio experience.
• Experience with SaaS solutions or AWS cloud environments.
• Experience with BMC Remedy 23.x or higher.
• Experience with ITIL methodologies.
• Experience with Helix/Remedy application process flows.
• Expert familiarity with one or more 23.x+ Helix applications, such as Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB) or Asset Management.
• Experience with one or more of Pentaho Spoon, BMC HDM, RestAPI or Webservices to build or maintain system interfaces or migrate data.
• Experience working in an Agile project methodology environment.
• Excellent verbal and written communication skills.
• Ability to create and edit Microsoft Word, Excel and PowerPoint documents.
• Advanced ability to analyze data in Microsoft Excel or comparable tools.
• Ability to create and describe process flows in Microsoft Visio or a comparable tool.
• Experience managing documents in Microsoft SharePoint.
• Working knowledge of relational databases.
• Understanding of networking concepts and OSI rules.
• Ability to use logging to troubleshoot issues.
• Experience giving demonstrations to customers.
• Experience gathering and documenting requirements from customers.
• Experience working across multiple projects and team members.
• Proven ability to work productively from a remote location.
• Required certification: CompTIA Security+ CE, which you may obtain within 3 months of the start date.
• Education: BS degree. Additional years of experience may be considered in place of a degree.
• Optional: experience with other Helix applications such as IT Operations Management, Business Workflows or Business Portfolio Manager.
• ITIL Foundation is a plus.
• Jira story management is a plus but not required.

Conditions

US citizenship required.

You must be able to obtain and maintain an Interim Secret security clearance before the start date. No clearance is required to currently hold the role, and no public trust or other clearance is required.

Scheduled hours are 40 per week. No travel is required.

The role is remote, from any location, with a remote team that holds scheduled and ad-hoc video and audio meetings.

The likely salary range is $128,039 to $173,229. This is not a guarantee. Pay is set by experience, geographic location and possibly contractual requirements, and may fall outside this range.

Hiring includes an identity verification process using biometrics and AI to confirm authenticity and prevent fraud. You must be on camera for virtual interviews, and the company may take your photo for verification. By proceeding, you consent to the collection and use of your biometric data for identity and security purposes.

The company is an equal opportunity employer that welcomes individuals with disabilities and protected veterans.

Benefits

• Medical plan options, some with Health Savings Accounts, plus dental and vision plans.
• 401(k) plan where you can contribute pre-tax and post-tax dollars up to IRS annual limits, with a company match.
• Full flex work weeks where possible, plus paid vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• New employees typically receive 15 days of paid leave per calendar year for vacation, personal business and illness, plus 10 paid holidays per year. Paid leave and holidays are prorated from your hire date.
• Paid Family Leave of up to 160 hours in a rolling 12 month period for eligible employees.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
• An AI-powered career tool that identifies career steps and learning opportunities, and an internal mobility team to help you reach your goals.