Associate CQV Engineer

Description

The role supports laboratory equipment and instruments in the Operations lab, from simple devices such as plate sealers to complex systems such as liquid handling robots. The work covers installation, calibration, maintenance and repair. You will be the main contact for lab staff when equipment is down or falls outside operating specifications.

The company is a global leader in cell-free DNA (cfDNA) testing, focused on oncology, women's health and organ health. Its goal is to make personalized genetic testing and diagnostics a standard part of care, supporting earlier and more targeted treatment. The team includes statisticians, geneticists, doctors, laboratory scientists, business staff and software engineers.

Responsibilities

• Work with other instrument support engineers and the automation and lab teams to respond to instrument failures and restore proper function.
• Diagnose and troubleshoot system problems to keep downtime low.
• Install new lab equipment such as liquid handlers, sequencers and plate sealers.
• Coordinate or carry out instrument installations and qualifications according to equipment protocols.
• With Quality Assurance, set qualification (IQ/OQ/PQ), calibration and preventive maintenance requirements for incoming instruments as needed to meet regulations.
• Maintain the preventive maintenance (PM), routine maintenance and calibration program for all lab equipment.
• Provide Level 1 service and coordinate with Level II staff and vendors on escalated issues.
• Recommend and make changes that keep lab equipment performing at a high standard.
• Carry out all service work in line with relevant safety and regulatory requirements, such as OSHA, CAP and CLIA.
• Keep building your knowledge of clinical laboratory equipment service.
• Log all service activity in the company's tracking systems, following service procedures and lab policies.
• Keep service records complete, timely and accurate under Good Documentation Practices (GDP).
• Support and follow the company's Quality Management System policies and procedures.
• Coordinate work with the Equipment Technician.
• Complete other tasks your supervisor or manager assigns.
• Handle protected health information (PHI) in paper and electronic form, using the systems needed for the job.

Requirements

• A BS or BA in a biological science, biomedical engineering or a similar field, or equivalent industry experience.
• At least 1 year of industry experience.
• Experience supporting lab equipment or similar systems.
• Strong analytical and problem-solving skills.
• Careful attention to detail and accuracy.
• Ability to build a positive team atmosphere.
• Comfort adapting in an environment that changes often.
• Works from general instructions on routine tasks and detailed instructions on new projects.
• Consistently professional and responsible.
• Strong communication, interpersonal and organizational skills.
• Proficiency with word processing and data tools such as MS Word, Excel and PowerPoint.
• Excellent spoken and written English.
• Adaptable and comfortable with ambiguous situations, responding to new information and unexpected events.
• Clear communicator who can explain concepts and priorities and ask for feedback.
• Preferred: familiarity with DNA isolation and purification, PCR, cell culture, sequencing and similar techniques.
• Preferred: experience operating automation or sequencing instruments.

Conditions

Complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training as soon as possible, and no later than your first 30 days.

Keep your the company training requirements current.

The company is an equal opportunity employer and welcomes candidates of all backgrounds.

Benefits

• Medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Free testing and fertility care benefits for employees and their immediate families.
• Pregnancy and baby bonding leave, a 401k plan, commuter benefits and more.
• An employee referral program.