AI Implementation Specialist - AI Governance, Gateways, Platform Control

Description

Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in. Our enterprise agentic control plane boosts productivity across devices, browsers, applications, networks, and data while protecting sensitive information, simplifying access, and helping enterprises scale AI safely.

Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume.

Backed by Coatue Management, Insight Partners, Sequoia Capital, Cyberstarts, and other world-class investors, Island is used by millions of people at some of the planet’s largest enterprises.

Come build with us. Together, we’re changing how the world works.

2026 - 28 + ONLY DFW Company on the CNBC Disruptor 50 List

2025 - 1 in LinkedIn's Top Startups of 2025

2025 - 6 in the 2025 Dallas 100 Entrepreneur Awards

2025 - Forbes Cloud 100

About the Role

Island is seeking an AI Implementation Specialist to help enterprise customers design, deploy, and operationalize AI governance and control across their organizations. In this role, you will serve as a trusted advisor on AI strategy, guide large-scale enterprise AI rollouts, and configure critical AI control points, such as MCP Gateways and custom hooks, to protect sensitive data and enforce compliance. You will lead technical discovery, deliver executive- level platform demonstrations, and architect scalable solutions using Island’s Enterprise AI Platform.

Responsibilities

• Collaborate with customers to gather process and AI strategy requirements, clarify objectives, define success metrics, and align priorities with Island’s AI Platform capabilities.
• Provide consultative guidance to customers on AI security, governance, visibility, and operationalization best practices, using telemetry to recommend policies that keep them compliant with organizational and regulatory standards.
• Design and implement AI governance policies integrated with customer infrastructure, delivering visibility and control across SaaS and desktop AI applications and agents.
• Deliver executive-facing technical demonstrations of Island&39;s AI Platform, tailored to the customers industry and use cases.
• Create documentation, deliver technical enablement sessions, and train customers on Island’s AI platform.
• Troubleshoot, maintain, and optimize existing AI deliverables in customer environments.
• Engage with customer stakeholders across technical and business teams to ensure successful deployment and adoption of AI solutions.
• You Might Be a Fit If
• 2+ years in a customer-facing technical role (e.g., Solutions Architect, Implementation Engineer, Sales Engineer, Technical Account Manager) at an enterprise SaaS, Cybersecurity, or Cloud infrastructure vendor.
• 2+ years of enterprise software delivery or technical consulting experience, with hands-on exposure deploying AI tooling, LLM integrations, or modern API architectures.
• Proven track record of guiding Fortune 500 or large enterprise clients through complex technical deployments or digital transformation initiatives.
• Strong working knowledge of enterprise security concepts, Data Loss Prevention (DLP), Zero Trust concepts, and how LLMs handle sensitive data (PII, IP, source code).
• Hands-on experience integrating and managing AI control points (e.g., LLM Gateways, API proxies, inference hooks, or Model Context Protocol connectors).
• Strong understanding of web application execution, API integration models, and event-driven architectures (REST, Webhooks, JSON-RPC, JavaScript/browser execution models).
• Strong executive communication skills, with a demonstrated ability to translate complex technical architectures for C-level, security, and business stakeholders.
• Creative problem-solving skills with a track record of driving successful customer outcomes in fast-paced, ambiguous environments.
• Bonus Points If
• Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or equivalent practical experience. Relevant industry certifications (e.g., CISSP, CCSP, or Cloud/AI Practitioner certifications) are a plus.
• Practical experience configuring and deploying AI integration layers, LLM Gateways, or API control points (e.g., Model Context Protocol/MCP, LiteLLM, LangChain, or custom inference hooks).
• Familiarity with enterprise Zero Trust architectures, Enterprise Browsers, or endpoint security platforms.
• Experience integrating platform telemetry and audit logs with enterprise SIEM or analytics platforms (e.g., Splunk, Datadog, Microsoft Sentinel).
• Exposure to AI governance frameworks, data privacy regulations, or enterprise compliance standards (e.g., NIST AI RMF, EU AI Act, ISO 42001, SOC 2).

Conditions

Note: This position is full-time five days per week in-office at our Coppell, TX headquarters (Monday through Friday). We believe collaboration and culture thrive face-to-face, and we can’t wait to welcome you to the team.

Benefits

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company paid STD and LTD Insurance
• 401(k) with company contributions
• Paid Time Off & 9 Company Holidays
• In-office wellness instructor and daily lunches (for office-based roles)
• Physical Environment
• This position requires the ability to perform sedentary work, which involves exerting up to 10 pounds of force occasionally, and/or a negligible amount of force to lift, carry, push, pull, or otherwise move objects as needed. The employee will primarily operate standard office equipment and keyboards, and may require close visual acuity for tasks like analyzing data and reading extensive text.