Workday EDM Forward Deployed Engineer (HCM Consultant)

Description

The company is the company, and this role sits within its Employee Document Management (EDM) work on Workday. You will act as an embedded Workday configuration specialist inside customer environments, driving hands-on adoption and deep business integration of EDM from go live onward.

You are the technical link between the company and the customer, working as an extension of the client's internal team while staying closely aligned with the company's Customer Success, Support, Onboarding and Product functions.

The role combines Workday configuration, technical delivery and customer success. You will remove friction, fix configuration blockers, enable client teams, and take the client from go live to a high maturity level, where adoption sustains itself and churn risk is minimal.

You will be embedded across several EDM accounts at once, partnering with the Customer Success Manager on each. The CSM owns the client relationship; you own technical enablement and adoption.

Responsibilities

• Design, configure and optimise EDM and Workday configuration in live customer environments, acting as a trusted technical peer to client IT, HR and operations teams.
• Spot configuration debt, performance limits and architectural constraints early, and fix them before they need escalating.
• Resolve complex technical blockers, and give the escalation process rich environment context so cases close faster.
• Keep technical continuity from implementation into the FDE engagement, working with the Onboarding team at go live.
• Train client administrators directly, and produce configuration guides, integration documentation and reusable templates that build lasting internal skill.
• Watch for technical signs of adoption risk, and send the CSM regular technical health summaries for account reviews and early intervention.
• Help clients move through the three-stage maturity model by clearing technical obstacles such as configuration gaps, integration failures and admin skill shortfalls.
• Set account-specific maturity milestones with the CSM, and track them using adoption metrics and usage data.
• Send structured product insight to the Product team, covering recurring configuration limits, missing capabilities and enterprise use cases that are not well served.
• Record account-level technical history, and share reusable assets, resolved issues and deployment patterns with other FDEs.

Requirements

• Essential: a Workday HCM certification, with proven hands-on experience leading Workday deployments and configuring live environments.
• Essential: you have worked directly inside enterprise customer environments and built trusted technical relationships with client IT and HR operations teams.
• Essential: you have managed complex stakeholder groups.
• Essential: you have resolved complex integration and configuration problems on your own, favouring practical solutions that are well documented.
• Essential: you communicate well, explaining technical detail clearly to non-technical people.
• Essential: you can handle work across several accounts at once, staying responsive while prioritising in a structured way.
• Essential: you understand how technical adoption affects customer retention and long-term platform value.
• Essential: you work collaboratively and are committed to sharing knowledge and building team capability.
• Desirable: practical working knowledge of the company EDM, including configuration, document management, template design, workflow automation and version management.
• Desirable: experience in a forward deploy, embedded engineering or technical account management role, ideally in SaaS or enterprise software.
• Desirable: familiarity with adjacent Workday modules (Recruiting, Learning, Talent, Adv Compensation) that touch EDM document workflows.
• Desirable: exposure to customer success metrics, adoption health scoring or maturity frameworks.

Conditions

The company is committed to diversity, equity and inclusion and does not discriminate on age, race, ethnicity, gender, sexual orientation, religion, disability or any other characteristic.

If you need accommodations or adjustments during recruitment, contact the talent acquisition team to arrange a private conversation about your needs.