Technical Trainer and Professional Services Engineer

Description

Join Johnson Controls as a Technical Trainer / Professional Services Consultant within our Security Products business. In this customer-facing role, you will deliver technical training, professional services, and specialist support for enterprise security solutions across Europe, the Middle East, and Africa. You will work closely with customers, partners, and internal teams to support system deployments, upgrades, migrations, and optimisation projects while helping users maximise the value of our technologies.

This role requires regular travel across the UK and Ireland and occasional travel to other regions including AMEA and APAC.

Responsibilities

• Join Johnson Controls as a Technical Trainer / Professional Services Consultant within our Security Products business. In this customer-facing role, you will deliver technical training, professional services, and specialist support for enterprise security solutions across Europe, the Middle East, and Africa. You will work closely with customers, partners, and internal teams to support system deployments, upgrades, migrations, and optimisation projects while helping users maximise the value of our technologies.
• This role requires regular travel across the UK and Ireland and occasional travel to other regions including AMEA and APAC.

Benefits

• Competitive salary plus bonus plan
• 25 days holiday plus bank holidays
• Pension with up to 7% employer match
• Life assurance
• Employee Assistance Programme
• Employee referral scheme
• Employee discounts
• Cycle to Work scheme
• Discounts on Johnson Controls products
• Ongoing training and career development opportunities
• Supportive, collaborative, and safety-focused culture
• How You Will Do It
• Deliver instructor-led and virtual technical training courses to customers, partners, and colleagues
• Develop and maintain training materials, practical labs, and supporting documentation
• Provide professional services including commissioning, system upgrades, migrations, and troubleshooting
• Support customers through complex deployments and technical escalations
• Deliver knowledge transfer sessions and best-practice guidance
• Work closely with Sales, Product Management, Engineering, and Technical Support teams
• Promote adoption and optimisation of Johnson Controls security solutions
• Travel extensively to customer sites throughout the UK, Ireland, EMEA, and occasionally internationally
• What We Are Looking For
• Required
• Proven experience within the electronic security industry
• Strong knowledge of enterprise security solutions, including access control and video management systems
• Hands-on experience with Johnson Controls security products, including C•CURE 9000, CEM Systems and/or American Dynamics solutions
• Experience delivering technical training or presenting complex technical information to customers
• Professional Services experience, including installation, commissioning, upgrades, migrations, or system optimisation
• Strong customer-facing and stakeholder management skills
• Excellent English communication skills
• Ability and willingness to travel extensively across the UK, Ireland, EMEA, and internationally when required
• Beneficial
• Experience supporting multinational enterprise customers
• Knowledge of competitor enterprise security platforms
• Additional European language skills
• Relevant security industry, IT networking, or security systems certifications
• LI-JB3
• LI-Hybrid