Technical Solutions Consultant

Description

This role leads the technical rollout and ongoing support of digital solutions across regional integrated delivery networks and individual hospitals, starting before the sale and continuing through activation and long-term use.

The position calls for strong technical skill, stakeholder engagement and disciplined execution. The team values people who take a strategic, relationship-based view of digital change, communicate well with many audiences, and keep learning and adjusting.

Responsibilities

• Work directly with the company's capital sales teams for its surgical platforms and with digital sales representatives to find regional networks and hospital IT and digital leaders, build lasting trust with them, and move forward new and upgraded digital solutions. Help shape pre-sales strategy by explaining the technology clearly so customers feel confident and approve the work.
• Lead the relationship with customer technical review boards, data and AI governance groups, and networking teams. Give technical presentations, including product overviews, data flow diagrams and network topology diagrams, to speed up approval and priority setting.
• Build and maintain standard implementation processes for aligned customers so that deployments at enterprise or single-hospital level can be repeated and run efficiently.
• Prepare field service and partner teams to get it right the first time by keeping business system records accurate, checking configurations and sharing complete, timely updates. Own the work from planning through adoption so that go-lives run smoothly and keep delivering value.
• After go-live, support adoption and step in when needed to protect customer confidence and keep digital solutions in steady use.
• Build and keep a strong technical understanding of the company's digital portfolio. Pass field insights and customer feedback to leadership so they can shape the roadmap, clear systemic obstacles and speed up the value customers get from each account.
• Find your own skill gaps and pursue learning in relevant technology, project leadership and stakeholder management. Help the team grow by sharing good practice and setting the standard through your own work.

Requirements

• At least 6 years of experience in medical technology implementation, IT consulting, or digital work within healthcare.
• A solid understanding of cloud-hosted SaaS platforms, healthcare data security and networking infrastructure.
• Experience in account management or working directly with capital sales.
• Clear written and spoken communication with operational, clinical and technical stakeholders at every level.
• A bachelor's degree.

Conditions

You must be comfortable with a flexible, dynamic schedule.

This is a remote role.

Travel of up to 25% is required.

You must be able to enter surgical and other patient care areas.

You may be asked to show current proof of vaccination against certain diseases, including COVID-19. Requirements vary by role.

Some roles may be subject to U.S. export controls, which can affect prospective employees who are nationals of countries under embargo or sanctions. The company may need to obtain a U.S. export license, which can take 3 to 6+ months, or put a Technology Control Plan in place, which typically adds 2 weeks to hiring.

If export controls apply, the offer depends on an approved license and or a signed Technology Control Plan before the start date. Candidates will be told about any steps required.

Applicants with arrest or conviction records are considered in line with fair chance laws.

The role may be filled at a different job level than listed, depending on business need and the selected candidate's experience, knowledge and skills. Pay is set mainly by the job level filled and the candidate's qualifications, in line with applicable law.