Technical Delivery Manager with French (IT)

Description

The company is looking for a Technical Delivery Manager with French (IT) to lead a team that keeps critical IT services available, continuous and performing well.

The company is one of Europe's largest technology firms, working in consulting, digital services and software development. It operates in nearly 30 countries and employs more than 55,000 people.

The Polish branch, the Global Delivery Center, has operated in Katowice since 2007 and now employs around 1,000 specialists.

The Digital Platform Services department covers cloud, operating systems, virtualization, databases, backup and storage, networking and security, and provides first line support in French, English, Italian, Spanish, Portuguese and German.

The Application Services department covers software development, data engineering, testing, CRM, ITSM and ERP integrations, and application management for clients in Scandinavia, the Benelux, France, Germany, Switzerland and the UK.

The hiring process has two stages: a recruiter phone call of up to 30 minutes, followed by two one-hour interviews on Teams, one covering general and technical questions and one with the client.

Responsibilities

• Keep services available, continuous and performing well across production, support and IT operations.
• Oversee SLA compliance, on-call work, major incident handling and crisis communication.
• Apply ITIL practices, manage ITIL processes, and lead operational risk management and continuous improvement.
• Make sure security policies, DRP and BCP requirements, and quality and compliance initiatives are followed.
• Lead operations managers and IT operations teams, set their objectives, grow their skills, and take part in hiring and retention.
• Manage operational tools, job scheduling, monitoring, data flows and automation initiatives.
• Work with infrastructure teams, the CISO and clients on operational governance, performance reporting, audits and escalations.
• Help prepare quotes for RUN operations and BUILD projects.
• Take on-call shifts and support critical incident management when needed.

Requirements

• Experience in IT operations, including production and managed services environments.
• Proven experience leading IT operations or production teams, with strong leadership and communication skills.
• Strong knowledge of job scheduling tools such as OpCon, Control-M and Dollar Universe, and of secure file transfer platforms such as CFT, GoAnywhere and MFT.
• Experience with ticketing, monitoring and supervision tools such as ServiceNow and EasyVista.
• Good understanding of Windows, Linux, IBM i and the infrastructure that supports them.
• Strong crisis management, decision-making and analytical skills, with a customer focus and a drive for continuous improvement.
• Communicative French and Polish, at B2 level or higher.
• Availability for on-call duty and support of critical incidents.
• Experience in banking or other critical environments.
• Knowledge of SAB AT.
• Knowledge of cloud platforms such as AWS and Azure.
• Understanding of DORA, ISO 27001, and DRP and BCP requirements.
• ITIL certification.

Conditions

Salary range and any additional pay components will be shared during the first stage of the hiring process.

The role is hybrid, with regular attendance at the Katowice office.

Only candidates located in Poland who are open to this hybrid setup can be considered.

The company is committed to fighting all forms of discrimination and fosters an inclusive, respectful workplace.

Benefits

• Employment contract (UoP) benefits: Luxmed, Medicover Sport, Worksmile, educational platforms, a language learning platform, a referral bonus, copyrights, life insurance, company-paid certifications, conferences, Tech Lunches, membership in internal communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), and a local kindergarten.
• B2B development opportunities: Tech Lunches, Worksmile, and membership in internal communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud).
• Free parking, fresh fruit, and workation.