Technical Consultant Capital Utilization

Description

The company develops healthcare technology. It employs about 95,000 people across more than 150 countries and its products help over 72+ million patients each year.

The Capital Utilization team helps hospitals and clinicians adopt and use capital equipment in Neurosurgery and Ear, Nose and Throat (ENT) care across Croatia and Slovenia. The team works with healthcare professionals, hospital stakeholders and commercial colleagues, offering product knowledge, clinical support, education and implementation guidance to improve therapy use and customer results.

The role is based in Zagreb, Croatia, and is onsite. It involves frequent travel across Croatia and Slovenia, roughly 60-70% of the time, for customer education, clinical work, implementation and procedure support.

As a Technical Consultant Capital Utilization, you will bring technical and clinical knowledge to help customers adopt, implement and use capital equipment, mainly in the Neurosurgery and ENT portfolios. You will teach product use, support procedures, guide implementation and help customers fit the solutions into their daily workflows.

Responsibilities

• Advise customers and internal commercial teams on capital equipment products and therapies, drawing on technical and clinical depth.
• Run product demonstrations, presentations and training sessions for healthcare professionals and hospital staff.
• Coordinate installations, then handle onboarding and follow-up once equipment is in place.
• Support procedures in operating rooms to help teams use products and adopt therapies.
• Deliver onsite education and clinical training so customers use products well and fit them into their workflow.
• Work with sales, clinical and technical colleagues to meet customer needs and resolve issues.
• Help build local market activity that raises product awareness, education and therapy uptake.
• Assist with tenders, documentation and disposable product sales support.
• Other duties may also be assigned.

Requirements

• Hold a bachelor's degree and at least 2 years of relevant healthcare experience, or an advanced degree in a healthcare-related field with 0 years of experience.
• Have hands-on experience in customer-facing technical, clinical, educational or product support work.
• Be able to travel extensively across Croatia and Slovenia, approximately 60-70% of the time.
• Communicate clearly with healthcare professionals, customers and cross-functional teams.
• Work independently while balancing several customer and business priorities.
• Be able to travel more than 60-70% of the time.
• Preferred: experience in the medical device industry.
• Preferred: education in medicine, bioengineering, life sciences or a related healthcare discipline.
• Preferred: experience supporting capital equipment implementation, utilization or clinical adoption.
• Preferred: experience providing operating room or procedural support in hospitals.
• Preferred: experience working with key opinion leaders, hospital stakeholders and healthcare organizations.

Conditions

Based in Zagreb, Croatia, with an onsite work style.

Travel across Croatia and Slovenia for roughly 60-70% of the time.

The listed duties describe the general nature of the work and are not a complete list of tasks.

Benefits

• Competitive salary and a flexible benefits package.
• Pay range in Croatia: 32,000.00 EUR - 48,000.00 EUR.
• A wide range of benefits, resources and compensation plans designed to support you at every career and life stage.