Systems Engineer (Level 6 or 7)

Description

The company builds an AI CRM where people and agents work together on customer success.

This is a Systems Engineer role at Level 6 or 7 in Software Engineering, bridging technical and functional delivery.

The focus is security architecture and administration across Workday HCM and Workday Financials modules in IT Finance and Employee Success.

Responsibilities

• Turn use cases and problem statements from Product Managers into detailed technical requirements, user stories, edge cases and validation rules.
• Build and run the Workday security model, checking impact and advising on best practice.
• Configure assigned platforms by hand, weighing design tradeoffs and recording why each choice was made.
• Assess build versus buy options for technical complexity, integration impact and effort, then recommend a path to the Product Manager.
• Find upstream and downstream integration impacts before build starts and coordinate with integration engineers.
• Write and maintain integration-aware test cases and run end-to-end regression across system boundaries.
• Lead UAT for assigned features: prepare test environments, guide business SMEs, and triage and fix defects for retesting.
• Review configuration written by teammates and managed service providers.
• Write release notes covering changes, testing and known impacts or dependencies.
• Handle recurring platform release rollouts on the systems you are assigned.
• Take ownership of SOX control steps for assigned systems, completing quarterly certifications and supporting audit walkthroughs on your own.
• Join backlog grooming and Big Room Planning sessions and check that sprint items are ready.
• Start contributing to AI and agent build work, configuring and testing basic Agentforce flows or platform AI features.
• Help with production triage and root cause analysis, escalating to Ops and engineering when needed.

Requirements

• 3-5 years of hands-on Workday configuration or implementation experience.
• You understand the Workday security framework well.
• Ability to break business use cases into technical requirements, configuration specs and acceptance criteria on your own.
• Track record of running UAT and resolving defects alongside business SMEs.
• Working knowledge of platform security, business processes, and reporting and integration.
• Experience owning SOX or similar compliance controls, including audit walkthroughs.
• Have reviewed others' configuration work.
• Hands-on work with Agile or Scrum, covering backlog refinement and delivering sprints.
• Able to brief Product Managers and other stakeholders on tradeoffs and progress in plain terms.
• Integration awareness to judge technical complexity and feasibility.
• A related technical degree.
• Even better if: basic exposure to configuring or testing AI or agentic features, such as Agentforce, Einstein or equivalent.
• Even better if: experience managing scheduled Workday release cycles.
• Even better if: familiarity with integration frameworks and coordinating cross-system dependencies with integration engineers.
• Even better if: experience with version control, code collaboration and continuous integration tools such as Git.
• Even better if: exposure to geo expansion or M&A system onboarding.
• Even better if: experience in SaaS or PaaS architectures and enterprise IT environments.
• Even better if: Workday Security Pro certification.

Conditions

You will work with minimal supervision.

Applications are accepted on an ongoing basis.

Apply for no more than 3 roles within 12 months.

Benefits

• Benefits and resources aimed at helping you keep a healthy balance between work and life.