Systems Engineer

Description

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The Office of the Chief Operating Officer (COO) is comprised of Human Capital Management (HCM), Information Technology (IT), Support Services, and Geographic Information Systems (GIS). The Office of the COO is focused on implementing agency initiatives and strategies into daily operations to meet agency objectives and goals.

The Information Technology (IT) unit provides all technology support for NYC Emergency Management staff, including hardware, software, and licensing. The unit also maintains the technology and computer systems of the entire agency and all its resources.

We are seeking two Systems Engineers to design, build, and maintain enterprise systems across our multi-cloud infrastructure, supporting 100+ applications and products. To meet our technology goals and deepen our capabilities, we seek to add robust, specialized expertise in both Google Cloud and Amazon Web Services by hiring one engineer dedicated to each platform. These positions will work collaboratively with the Systems Engineering Manager on strategic initiatives and own end-to-end systems.

Core Responsibilities:

Cloud Infrastructure

Design and manage workloads across Google Cloud or/and Amazon Web Services

Provision Amazon Web Services or Google Cloud infrastructure in accordance with organizational requirements, security standards, and compliance policies.

Administer Microsoft 365 services and hybrid cloud systems

Build, upgrade, and migrate Windows Server environments

Maintain virtualized workloads and infrastructure

Security and Compliance

Lead cybersecurity initiatives including threat assessment, vulnerability management, and security incident response.

Implement and manage security solutions (Defender suite, Entra ID, conditional access)

Develop and enforce security policies, hardening standards, and compliance frameworks.

Monitor security posture and support disaster recovery operations

Maintain secure configuration and access controls

Systems Administration

Administer Entra ID, Active Directory, DNS, DHCP, and Kerberos

Deploy and manage MECM (Microsoft Endpoint Configuration Manager) and Intune for OS deployment and patch management

Automation and Optimization

Leverage AI and machine learning tools, along with automation frameworks, to streamline infrastructure operations, including provisioning of new infrastructure.

Develop PowerShell automation and documentation

Conduct technical analysis and resolve complex problems

Required Technical Skills

Working knowledge of Google Cloud fundamentals and core services

Working knowledge of Amazon Web Services tools and services

Hands-on experience with commercially available Artificial Intelligence (AI) tools for code generation, code remediation, including infrastructure provisioning and maintenance.

Hands-on experience with Microsoft 365 and Active Directory

Knowledge of Entra ID, group policies, and endpoint management

Understanding of Windows Server, Exchange, DNS, DHCP, and cloud security

PowerShell scripting and automation

Knowledge of patch management, OS deployment, and disaster recovery

Familiarity with virtualization and storage systems

Problem-solving and ability to learn new technologies quickly

Application Development Support

Collaborate with the development team to provision and manage infrastructure for application deployment and scaling.

Manage APIs and integration points between infrastructure systems, external services and applications.

Required Soft Skills

Strong communication and collaboration abilities

Effective time management and prioritization

Ability to work independently and as part of a team

Self-motivation and commitment to quality

Sound decision-making and problem-solving skills

Willingness to take on new technical challenges

Ability to adapt to changing priorities

Openness to adopting AI tools and emerging technologies.

Additional Requirements

Ability to support operations during non-business hours in emergency situations

Comfortable working in a collaborative, team-oriented IT environment

PLEASE NOTE THE FOLLOWING:

As part of NYCEM's emergency response mission, this position participates on an Emergency Operations Center (EOC) team. During emergency activations, team members may be required to work evenings, weekends, holidays, or extended shifts in support of City response operations. Outside of activations, EOC members participate in periodic training and exercises to maintain operational readiness, and may volunteer to assist with Ready NY emergency preparedness presentations to external groups. EOC teams are on call for three weeks at a time, with six weeks off in between.

Please note, the high end of the salary range is available to candidates who have been in City service two or more years.

Candidates must be authorized to work in the United States without employer support to be eligible for selection. Note that NYCEM does not participate in eVerify, which is required for the reauthorization of some visas.

The selected candidate will generally be required to work in person at the designated office location three days per week, subject to applicable telework policies and reasonable accommodations.

For this position, the “Special Note” below in the Minimum Qualification Requirements does apply.

We as an agency recognize that valuable leadership and analytical experience may be gained through public service, military service, academia, nonprofit organizations, the private sector, volunteer leadership, or other professional settings. Candidates are encouraged to describe transferable experiences that demonstrate their qualifications.

IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.

PREFERRED SKILLS

Platform (Google Cloud and/or Amazon Web Services)

Advanced hands-on experience designing and securing Google Cloud or/and Amazon Web Services workloads

Google Cloud/ Amazon Web Services cost optimization and governance experience

Google Cloud certifications (Professional Cloud Architect or Cloud Security Engineer) or/and Amazon Web Services certifications (Solutions Architect or SysOps Administrator)

Automation and Optimization

Hands-on experience with commercially available Artificial Intelligence (AI) tools for code generation, code remediation, including infrastructure provisioning and maintenance.

Multi-Cloud & Security

Experience with Amazon Web Services, Google Cloud and/or Azure

Advanced Microsoft Defender suite and Zero Trust architecture experience

Microsoft Purview, CrowdStrike Falcon, or similar tools

Advanced Technical

Deep MECM, Intune, or MDT experience

Advanced PowerShell automation

VMware, ESXi, or SAN storage experience

ServiceNow, Netwrix, or Metallic Data Management experience

NOTE: Candidates are not expected to possess every preferred qualification. Successful applicants may demonstrate equivalent knowledge, transferable experience, or the ability to quickly learn new systems and technologies.

In addition, the selected candidate will be able to demonstrate a proven ability in the following areas, from the agency’s performance management model:

Competencies:

o Knowledge – demonstrates or has the ability to develop the knowledge necessary to perform the responsibilities of the position.

o Work Ethic and Productivity – produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.

o Strategic Problem Solving and Innovation – is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.

o Effective Communication – Demonstrates the ability to communicate information clearly and effectively to diverse audiences, including during time-sensitive and high-pressure situations.

o Teamwork – encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.

Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

EMERGENCY PREPAREDNESS SPECIAL - 94612

Requirements

• A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or
• A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in "1" above; or
• A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences ,or related field and one year of satisfactory full-time professional experience in the areas listed “1" above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent.
• Special Note:
• To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in ""1"" above.
• Additional Information
• The company is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
• Company Description