Surgery Field Engineer Apprentice (Pittsburgh, PA)

Description

The company makes medical technology and digital health solutions. This apprenticeship is an onsite, customer-facing field service role that keeps less complex diagnostic imaging equipment working in hospitals and clinics.

You will be the company's face at customer sites, supporting staff who depend on the equipment every day.

The one-year apprenticeship trains you for a long-term career in field service. It is timed to match when an internal full-time position is expected to open, so your employment carries on after the program ends.

Responsibilities

• Troubleshoot imaging equipment faults in hospital radiology departments and carry out the repairs.
• Perform preventive maintenance on assigned equipment.
• Inspect equipment and sites for safety and environmental compliance with Health and Human Services and Environmental Health and Safety guidelines.
• Record service and repair work according to hospital protocol and company policy.
• Keep in touch with customers each day to confirm issues are resolved, follow up, and keep them satisfied.
• Learn to look after and calibrate your tools and test equipment. Keep up with the standards, codes, and procedures for safe, effective use of medical equipment.
• Shadow and assist senior technicians on more involved repairs, and work with the local team to serve every account in your area efficiently.
• Finish all assigned quality and compliance training by the due dates.
• Report any customer quality or compliance concern to the Quality Organization straight away.
• Know and follow the Quality Manual, the Quality Management System, the quality policy and goals, and the laws that apply to your role.

Requirements

• An associate, bachelor's, or master's degree, military education, or a certificate program. Current students who have fewer than 12 months left to finish also qualify.
• Or a high school diploma or GED plus 6 months of experience servicing electronic, IT, or mechanical equipment.
• Experience or coursework that covers reading schematic diagrams and troubleshooting and planned maintenance on basic diagnostic imaging or electronic equipment, in line with current standards, codes, and procedures.
• Reliable transportation and a valid driver's license.
• Legal authorization to work in the U.S. is required. The company will not sponsor employment visas for this role, now or later.
• Desired: experience reading schematics and carrying out repairs and planned maintenance on basic biomedical or electronic equipment.
• Desired: analytical and communication skills, with the ability to explain technical problems to customers in plain language.
• Desired: a record of building good working relationships with customers.
• Desired: experience working with internal colleagues and external customers in a solution-focused service process.
• Desired: experience diagnosing and repairing mechanical, electromechanical, or electronic equipment, with knowledge of digital circuitry and electro-mechanical devices.
• Desired: a change agent who works in a process-driven way.

Conditions

Local candidates are strongly preferred. The company is hiring one person in the Pittsburgh, PA area.

Relocating more than 30 miles from your current location requires your manager's approval in advance. Candidates open to relocation may have better chances of placement in a full-time internal role.

Completing the apprenticeship and moving into a full-time internal role depends on performance, business need, and role availability. In 2025, 84% of apprentices who finished the program moved into full-time internal positions.

Pay range for U.S. positions: $48,000 - $72,000. Offers rarely land at the top of the range. Pay depends on skills, qualifications, experience, and location.

Physical demands: lift and carry up to 35 pounds unassisted, and bend, stoop, twist, climb, crouch, kneel, sit, and stand often and for long periods. You must reach at, above, and below shoulder height, move your neck, and have good hand and finger dexterity. Vision may be needed for color, close, distance, and peripheral sight, as well as depth perception.

Relocation assistance is not provided.

The company only hires people legally authorized to work in the United States for this role. Any offer is subject to a drug screen where applicable. The company does not currently require U.S. employees to be vaccinated against COVID-19, but some customers may have vaccination mandates that apply to certain staff.

Benefits

• Eligibility for performance-based incentive pay, which may include cash bonuses and or long-term incentives.
• Competitive benefits, including but not limited to medical, dental, and vision cover, paid time off, and a 401(k) with opportunities for employee and company contributions.
• Life, disability, and accident insurance, plus tuition reimbursement.