Staff Technical Program Manager

Description

The company is a high-tech home security business with a no-ego culture built on collaboration and new ideas, where people looking for their next challenge can have a large impact on the customers it protects.

The company is growing and wants capable, humble people who share its values to help it reshape home security.

It looks for people who put customers first, aim high, pull their weight without ego, work as one team, help others grow, and move with agility in unclear situations.

This staff-level role leads hardware programs that combine connected security devices with the subscription services that run on them. You will work with APAC-based joint design manufacturing (JDM) partners and other development and manufacturing partners, owning each program from concept through EVT, DVT, PVT, and mass production.

Responsibilities

• Plan waterfall, stage-gate hardware schedules covering ID, ME, EE, schematic, layout, PCBA, tooling, and mold, and keep them aligned with software and cloud teams that plan in Scrum or other Agile methods.
• Lead APAC-based JDM and other partners from design reviews through EVT, DVT, PVT, and production ramp, visiting on site at major milestones.
• Work regularly with supply chain, strategic sourcing, production planning, quality, reliability, and regulatory or compliance managers to move programs from component sourcing through certification to general availability.
• Weigh short-term engineering needs against long-term business goals, and report progress, risks, and recommendations clearly to everyone, including executives.
• Set technical and product requirements for engineering teams, negotiate resources and priorities, escalate when needed, and find a way forward when situations are hard.
• Bring together diverse, deeply technical teams to keep complex cross-functional programs moving and clear blockers early.
• Find ways to make engineering faster and more predictable, and set delivery metrics that show progress to leadership.

Requirements

• 5+ years working with engineering teams in technical program management, systems architecture, or software or hardware engineering.
• 5+ years managing the technical development lifecycle from concept to delivery, applying sound program management practices.
• Experience managing APAC-based JDM, ODM, or contract manufacturing partners through the hardware NPI lifecycle, including on-site work during key program phases.
• Experience shipping connected hardware paired with a subscription or cloud service, coordinating releases across hardware, firmware, software, and cloud teams.
• Proven ability to run waterfall, stage-gate hardware schedules in Gantt, Smartsheet, or similar tools while working well with Scrum or other Agile software and cloud teams.
• Willingness to travel occasionally to the APAC region and join partner calls held in the evening to cover time zone overlap.
• Bachelor's degree in Computer Science, Information Systems Management, Mathematics, Electrical or Mechanical Engineering, or a related field, or equivalent work experience.
• Experience working with supply chain, strategic sourcing, production planning, quality, and reliability or regulatory teams on component sourcing, certification, and manufacturing ramp.
• A record of leading executive-level program reviews and escalations across hardware, software, and manufacturing stakeholders.
• Knowledge of IoT and security hardware, and comfort working across hardware, firmware, software, and cloud teams.

Conditions

Hybrid setup: be in the office on two core days, typically Tuesday, Wednesday, or Thursday, and choose where you work for the rest of the week.

Occasional travel to the APAC region, plus periodic evening calls with partner teams across time zones.

Benefits

• A mission- and values-driven culture and a safe, inclusive workplace where you can build, grow, and thrive.
• A total rewards package that supports your wellness and provides security for employees and their families, with more details available on the company's total rewards page.
• A free home security system from the company, plus professional monitoring for your home.
• Employee Resource Groups for networking, mentoring, development, and advocacy.
• Target annual base pay of $134,900 to $179,800. This is the company's good-faith estimate, based on a market-based approach reviewed and adjusted each year, and individual packages are set using skills, experience, qualifications, work location, and other business factors.
• Beyond base pay, total rewards may include the annual bonus program, equity, other compensation, and medical, retirement, and lifestyle benefits.
• The company sets pay fairly and equitably, is open about pay, and regularly reviews its programs to stay competitive.