Staff Software Engineer - Agentic Automation

Description

The company has spent over 25 years advancing computer graphics, PC gaming and accelerated computing, and now applies AI to the next wave of computing, where GPUs drive computers, robots and self-driving vehicles that perceive their surroundings.

The team is hiring one engineer to lead engineering work across the company's internal enterprise systems. You will work with IT leaders to move support from reactive fixes to AI-driven automated resolution that prevents issues before they happen, while keeping systems fast, secure and easy for staff to use.

Responsibilities

• Build agentic AI workflows using LLM agents, tool calling, RAG and orchestration frameworks, pushing what AI can do in IT operations.
• Create reliable integrations and automation pipelines across ServiceNow, identity management, monitoring tools and enterprise SaaS, owning everything from infrastructure to end-user tools.
• Handle enterprise issues, using automation to shorten mitigation and resolution times.
• Run and troubleshoot large-scale collaboration, productivity, AI and infrastructure systems.
• Find the root cause of complex failures that span several systems, spot patterns in repeat tickets, and build automation or self-service fixes.
• Write and maintain runbooks, troubleshooting guides and knowledge base articles that raise the team's capabilities.
• Coach teammates on troubleshooting methods and systems thinking.

Requirements

• Hold a bachelor's degree, or have comparable practical experience.
• Have 8+ years in SRE, enterprise support or DevOps, including work with SaaS, hybrid cloud and AI/ML environments.
• Have built production-grade agentic workflows, such as multi-agent systems and MCP servers.
• Have solid software engineering fundamentals, with deep experience building products and running large-scale systems.

Conditions

Applications are accepted at least until November 6, 2026.

This is an existing vacancy.

The company uses AI tools in parts of its recruiting process.

The company is an equal opportunity employer and does not discriminate on any protected characteristic.