Sr. Technical Project Manager - ECG Management

Description

The role is a Staff Technical Project Manager for ECG management within digital cardiology. You will track overall product quality and customer satisfaction across the installed base, and pass what you learn from customers on to product managers, program managers and engineers. The ideal candidate has managed complex programs, leads well, communicates clearly, and works effectively across cross-functional teams.

Responsibilities

• Keep stakeholders informed and produce progress reports.
• Track product quality and report to leadership in reviews.
• Own customer escalations and work with the engineering team on them.
• Help the execution team clear roadblocks and interdependencies, and work with internal and external technical and functional teams to get their tasks done on time.
• Work with regulatory affairs and program managers on country change notifications.
• Approve supplier change requests for software-only products.
• Monitor design change progress and spot and resolve issues and risks.
• Support the Program Manager so multi-functional projects fit properly into the program.
• Manage project risks, scope changes and other non-standard events across the project lifecycle.
• Prepare periodic safety update reports.
• Work directly with customers and colleagues across several regions and countries.

Requirements

• Bachelor's degree in Computer Science or a STEM field (Science, Technology, Engineering and Math).
• At least 5 years of work experience on an engineering product team.
• At least 5 years of technical troubleshooting with customer digital healthcare systems.
• Proven experience working with stakeholders to define program requirements and keep them aligned with business objectives.
• Willingness to work a hybrid schedule, three days per week on site at the company office in Waukesha, Wisconsin.
• Flexibility with work hours and willingness to work with and accommodate global teams and schedules.
• Legal authorization to work in the U.S. is required. Visa sponsorship will not be provided for this role, now or in the future.
• Optional: Master's degree in Computer Science or a STEM field.
• Optional: 6+ years of experience in a regulated healthcare industry with medical device development.
• Optional: 6+ years of experience applying healthcare and medical device Quality Management System guidelines.
• Optional: Strong technical skills, including network troubleshooting, SQL, and familiarity with C and C++.
• Optional: Demonstrated leadership and communication skills, with the ability to motivate and guide cross-functional teams and communicate with every level of the organization.
• Optional: Strong analytical and problem-solving skills, including identifying and resolving technical computer and network issues.
• Optional: Strong organizational and time management skills, with the ability to prioritize and run several projects at once.
• Optional: A proven record of delivering on time and within budget.
• Optional: Change-oriented, actively driving process improvements and change initiatives, handling difficult situations creatively, and balancing competing priorities.

Conditions

Hybrid schedule: three days per week on site in Waukesha, Wisconsin.

Visa sponsorship is not offered for this opening, now or later.

Only legally authorized workers in the United States will be hired for this opening.

Any offer is conditional on passing a drug screen, where applicable.

The company does not currently require U.S. employees to be vaccinated against COVID-19, but some customers have vaccination mandates that may apply to certain employees.

Relocation assistance is not provided.

Benefits

• For U.S.-based positions, the pay range is $105,600.00 to $158,400.00 per year. Offers near the top of the range are uncommon, and pay depends on the facts of each case, including skills, qualifications, experience and location.
• The role may be eligible for performance-based incentive pay, which may include cash bonuses and/or long-term incentives (LTI).
• Benefits include medical, dental and vision cover, paid time off, a 401(k) with employee and company contributions, life, disability and accident insurance, and tuition reimbursement.