The company is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at the company matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
About the Role
As a Sr. ServiceNow QA Test Lead, you will help ensure ServiceNow developed enhancements/initiatives are ready for release across a complex healthcare technology environment. You will lead quality strategy for functional, regression, integration, and API testing; strengthen automation through ATF (Automated Test Framework); and partner with engineering, product, and stakeholders to improve release confidence, defect prevention, and delivery speed. This role is well suited for someone who combines technical depth with collaboration, structured problem-solving, and continuous improvement.
Responsibilities
Lead test strategy and execution across functional, regression, integration, and API testing
Design, enhance, and support automation using ATF (Automated Test Framework)
Translate business and technical requirements into scalable test scenarios and test cases
Manage test data, environment readiness, and coverage for complex workflows
Drive defect tracking, triage workflows, root-cause analysis, and re-test validation
Partner with developers, product owners, and cross-functional teams to improve quality early in the lifecycle
Analyze quality results and trends, and provide clear status, risk, and defect reporting
Support CI/CD and continuous testing practices to improve speed, reliability, and release quality
Basic Requirements
7+ years of experience in software testing, quality engineering, or QA automation
Experience with functional, regression, integration, and API testing in enterprise applications
Hands-on experience with automation frameworks and automated regression design; experience with ATF is a plus
Strong knowledge of defect lifecycle management, defect tracking tools, and triage processes
Experience with test data management and environment coordination
Ability to convert requirements and user journeys into structured test coverage
Familiarity with CI/CD, Agile delivery, and quality metrics/reporting
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience
Preferred Skills / Experience
Experience testing distributed systems, service integrations, and complex business workflows
Scripting or automation experience in tools/languages used for modern quality engineering
Experience with continuous testing, quality dashboards, and process improvement initiatives
Strong debugging, risk assessment, and stakeholder communication skills
Experience working in regulated, large-scale, or healthcare technology environments
At the company, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.
As part of Total Rewards, we are proud to offer a competitive compensation package at the company. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with the company's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
€70,600 - €117,600
The company has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by the company are using the company’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
The company Talent Advisors will never solicit money or credit card information in connection with a the company job application.
The company Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that the company does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
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