Sr. IT Manager - IT Application Support

Description

The company offers capital markets products and services to corporate, government and institutional clients across six areas: investment banking, debt capital markets, institutional equities, private equity, precious metals, and foreign exchange and money market. Its work includes underwriting and distributing new debt and equity, advising on acquisitions and divestitures, and executing daily trading and investment activity. Around 6,500 professionals work from 40 cities worldwide, and in 2023 the company acquired Cowen Inc., adding a U.S. equities business.

The Cross Asset E-trading Support Group gives global support to the fixed income and FX eTrading and front office businesses in Toronto, New York, London and Singapore. This senior support lead role works with users across front office, finance and operations, back office, treasury credit, FX and risk management. You will help build durable, robust technology solutions and keep existing applications and their surrounding framework running.

You will join an experienced team that manages pricing, risk, electronic and algorithmic trading, and trade capture applications. The applications combine vendor products with in-house tools, built around a trading platform, a broadway system and a market-making solution.

Responsibilities

• Support and deliver solutions for the eTrading and sales desks in North America.
• Provide first and second line application support at the start of the role.
• Work with a wide group of stakeholders, including front and middle office, product control, risk management, back office, application development and infrastructure teams.
• Build ad-hoc reporting tools for every business group.
• Take part in periodic on-call support and shift work.

Requirements

• A computer science or mathematics degree is required.
• 8+ years of experience.
• Expert knowledge of eTrading and of fixed income and foreign exchange products.
• Experience supporting exchange connectivity and FIX protocols.
• Experience supporting front-to-back trading, pricing systems and trading desks.
• Ability to assess trading systems and components to investigate trade breaks, connectivity problems and data issues.
• Understanding of financial markets, especially fixed income, interest rate products, repo and foreign exchange.
• Understanding of electronic trading, market making, connectivity, and algorithmic or automated trading.
• Proven experience supporting front office users.
• Proven experience working with developers, business analysts and systems support teams.
• Scripting and or programming experience.
• Working experience with Linux RH, Windows Server, Oracle, SQL, Python, ITRS and Dynatrace.
• Good to have: strong fixed income and foreign exchange functional knowledge, particularly treasuries and bond trading.
• Good to have: scripting, SQL and or programming experience.
• Good to have: knowledge of the SDLC, agile methodology and ITIL.
• Good to have: strong analytical skills.
• Expected to be hands on and proactive about building your knowledge, since training is provided.
• Expected to communicate and collaborate with both technical and non-technical colleagues, and to build trust with business and technology partners.

Conditions

Location: Toronto, Ontario, Canada.

Hours listed as: 5.

Line of business: Technology Solutions.

Base salary range: $96,900 to $136,800 CAD.

The role is eligible for a discretionary variable compensation award based on business and individual performance.

Pay offered may depend on skills, experience, job knowledge, location and business needs, and salaries can progress through the range over time.

You are welcome to ask a recruiter about compensation.

Employment is subject to provincial regulation, and each province or territory may have its own rules.

Benefits

• Total rewards including base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.
• Regular career, development and performance conversations with your manager.
• Access to an online learning platform and a range of mentoring programs.
• Training and onboarding sessions to help you settle into the role.