Software Engineering MTS

Description

The company is building AI-powered engineering work, and this early-career software engineer role sits in its AI-native Academy.

You will solve real production problems, build intelligent automation and strengthen system reliability, with hands-on guidance from a senior mentor.

The role blends software development with production support, building skills toward broader product and platform engineering work.

Candidates may apply for a maximum of 3 roles within 12 months.

Responsibilities

• Look into support cases and troubleshoot production issues, including support rotations, to see how complex systems behave and where they can improve.
• Build software, AI agents and tools that remove recurring manual work and stop problems from coming back.
• Work on projects such as agentic Tier 1/2 case automation, automated access workflows, technical knowledge retrieval, log analysis and system hardening.
• Write, test, review and deploy code, and where possible own an improvement from identifying the problem to measuring the result.
• Investigate and resolve support cases, production defects, access issues and integration failures.
• Automate recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance.
• Build AI agents and workflows that classify cases, retrieve relevant knowledge and carry out approved actions with suitable safeguards.
• Find root causes and improve code, monitoring, tests and documentation to prevent repeat incidents.
• Write, test, review and deploy maintainable software using established engineering practices.
• Take part in incident response and scheduled support or on-call rotations, with training suited to your experience.
• Work with senior mentors and product teams to understand systems, set priorities and ship changes safely.
• Measure your impact through less manual effort, fewer repeat issues, faster resolution and better reliability.
• Strong engineering skills and measurable impact can lead to moving into core product engineering teams, based on your readiness and the business's needs.

Requirements

• 3+ years of experience in software engineering.
• Foundational programming skills in at least 2 languages, such as Python, Java, JavaScript, TypeScript or Go.
• Understanding of software engineering fundamentals, including data structures, APIs, testing, version control and debugging.
• Ability to investigate problems using logs, error messages and system behavior.
• Curiosity about automation, AI-assisted development and reliable production systems.
• Clear communication, a collaborative approach and openness to questions and feedback.
• A related technical degree is required.
• Even better: building scripts, internal tools or workflow automation.
• Even better: working knowledge of the company platform, preferably with the company admin certification and hands-on Apex experience, or a wish to earn the certification.
• Even better: experience with cloud platforms, databases, CI/CD pipelines or monitoring tools.
• Even better: developing or integrating AI agents, large language models or knowledge retrieval systems.
• Even better: supporting enterprise applications or investigating production incidents.
• Even better: applying secure coding practices, access controls and audit logging.

Conditions

Support rotations and scheduled on-call duty are part of the role.

Benefits

• Benefits and resources aimed at helping you find balance and do your best work.