ServiceNow SPM Developer

Description

This full-time, regular role is for a ServiceNow Strategic Portfolio Management (SPM) developer in the Information Technology category. You will design, build and maintain SPM solutions across the company's enterprise portfolio.

You need solid hands-on skill with ServiceNow SPM, a working grasp of portfolio management practice, and the ability to handle moderately complex projects on your own while guiding junior team members.

A Secret clearance is the minimum needed to start.

Responsibilities

• Handle implementation, configuration, testing, deployment and enhancement of SPM applications, and keep the out-of-the-box setup intact.
• Design and configure Project Portfolio Management (PPM) solutions, including project templates for several methodologies.
• Set up demand management workflows and intake processes, and configure resource management and capacity planning tools.
• Set up and customise EAP and CWM environments, and configure planning calendars.
• Align SPM with Lean SAFe so it supports overall program development.
• Build custom applications and tables for portfolio needs, and write complex business rules and script includes.
• Create advanced workflows and Flow Designer automations, plus complex project scheduling and dependencies.
• Implement portfolio optimisation algorithms and scoring models.
• Design project governance frameworks and approval workflows, and put portfolio planning and prioritisation processes in place.
• Build project health monitoring and alerting, benefits realisation tracking and value streams, and executive dashboards and scorecards.
• Build demand intake portals and forms, plus idea management and innovation pipelines.
• Set up demand assessment and scoring, routing and triage, and automate demand-to-project conversion. Build tools that analyse and visualise demand.
• Configure resource allocation, build capacity planning and forecasting models, and set up rate cards and cost allocation.
• Create resource utilisation analytics and reports, and implement financial accruals and cost-to-complete tracking.
• Configure budget versus actual variance reporting.
• Configure Lean SAFe (Scaled Agile Framework), set up Agile Release Trains (ARTs) and Program Increments (PIs), and build the PI planning workspace.
• Implement story mapping, backlog management, team boards, sprints and velocity tracking, and dependency tracking across teams.
• Create agile metrics and burndown charts, and configure continuous delivery pipelines.
• Develop integrations with financial systems such as ERP and accounting, and connect SPM with ITSM for project execution.
• Build integrations with Microsoft Project, Jira or other tools where needed, and implement real-time data synchronisation.
• Lead Jira to ServiceNow migrations, and build automated data imports and exports.
• Develop custom REST and SOAP web services.
• Design and build portfolio analytics, executive dashboards for portfolio health, and project status and milestone reports.
• Build resource utilisation and capacity reports, financial performance analytics, and predictive forecasting analytics.
• Configure KPIs and scorecard metrics, and develop custom Performance Analytics widgets.
• Review current portfolio processes, find improvements, and streamline project workflows.
• Automate manual work, standardise portfolio management practice, and create reusable components.

Requirements

• Required: ServiceNow Certified System Administrator (CSA).
• Required: ServiceNow Certified Implementation Specialist in ITSM.
• Preferred: ITIL 4 Foundation certification.
• Solid understanding of the ServiceNow platform fundamentals.
• Knowledge of ITSM applications, including Incident, Problem, Change and Request Management, and of ITIL processes and best practices.
• Experience building and configuring Service Catalog items.
• Basic JavaScript for business rules and client scripts, and working knowledge of Flow Designer.
• Understanding of SLA configuration and management, plus notifications and email templates.
• Knowledge of UI policies, data policies and ACLs.
• Understanding of REST and SOAP API integrations.
• Familiarity with reporting and Performance Analytics where relevant.
• Experience working with the ServiceNow platform and hands-on experience configuring ITSM modules.
• Experience developing Servi (the posting text is cut off at this point).

Conditions

Full time, regular employee.

Up to 10% travel, within the continental US.

Secret clearance is the minimum required to start.

The proposed salary range is $75,200-$158,100.

Because the role can be based in more than one location, the range shown is the national average for the position.

Final pay depends on factors including location, Federal Government contract labor categories and wage rates, prior experience, specific skills and competencies, education, and certifications.

Benefits

• Comprehensive benefits covering healthcare, wellness, financial support, retirement, family support, continuing education and time off.
• A flexible time off benefit that lets you take the time you need.
• Access to learning resources to support your career goals.
• Compensation the company describes as competitive.