Senior Technical Consultant, Okta

Description

The role sits in the company's post-sales team and focuses on hands-on implementation and deployment work for customers.

The company builds the identity infrastructure that lets organizations adopt AI safely. Its platform connects people to applications on any device, with strong security, and integrates with existing directories, identity systems and more than 6,500 applications.

Customers include Adobe, Allergan, Chiquita, LinkedIn and Western Union.

You will run several deployment projects at once, with long-term customer success as the top goal, then hand each customer over smoothly to the support and maintenance teams.

You will also keep improving how the team delivers projects.

Responsibilities

• Work directly with customers, mainly after the sale, to deliver consulting services.
• Gather, analyze and document requirements after the sale.
• Explain technical and functional matters to customers and partners at the level each situation needs.
• Design and deploy solutions that leave customers highly satisfied.
• Respond promptly and deliver high-quality service and leadership that meets customer goals and requests.
• Manage project scope, schedule, status and documentation.
• Train customers on the service and act as their mentor.
• Relay customer feedback to Product Management to guide product development.
• Work with Engineering, Support and other the company teams to resolve escalated issues.
• Engage with management and other roles on both the customer side and at the company.
• Work with the sales team on upsell and cross-sell opportunities at existing customers.
• Carry out hands-on technical design, configuration and troubleshooting of the company service.
• Help shape the company's growth and scalability by designing new offerings and finding better ways to deliver customer satisfaction.
• Run multiple deployment projects at the same time.
• Apply knowledge of identity federation and access control protocols, including SAML 2.0, WS-Federation, OAuth and OpenID Connect.
• Use knowledge of cloud architectures and complex enterprise on-premise IT environments when serving customers.
• Use software development experience (Java, Ruby,.Net, PHP, REST/JSON, etc.) on customer work.
• Apply knowledge of standard enterprise identity lifecycle management processes and standards.
• Use JavaScript and a major JavaScript MVC framework (Backbone, Angular, Ember, React, etc.) on customer integrations.
• Possibly mentor and advise less experienced team members.
• Make sure the team follows quality and time management processes, such as change controls and time tracking.
• Contribute to and use a knowledge repository of deployment standard methods and customer ideas for continuous improvement.
• Travel to customer sites, up to 50% of the time in future.

Requirements

• Required: 5-7 years as a technical consultant delivering solutions to external customers.
• Required: Experience with identity federation and access control protocols (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation).
• Required: Software development experience (Java, Ruby,.Net, PHP, REST/JSON, etc.).
• Required: Some knowledge of enterprise web technologies, security and cutting-edge infrastructure.
• Required: Experience with JavaScript and a major JavaScript MVC framework (Backbone, Angular, Ember, React, etc.).
• Required: Ability to work independently and across functions to support the client work you do.
• Required: Knowledge of standard enterprise identity lifecycle management processes and standards.
• Required: Ability to multi-task and manage several customer engagements at once.
• Required: Willingness to contribute hands on.
• Required: Strong communication skills, including issue tracking, triage and crisis management.
• Required: Experience in process improvement, decision-making, process management, planning, information analysis and standards development.
• Required: Experience designing and implementing security and identity management solutions for critical systems and business programs.
• Required: Experience delivering the company implementations for organizations.
• Preferred: Mobile development experience (iOS and Android).
• Strong problem solving: confident, deep knowledge of current industry practice, asks probing questions, spots critical issues quickly, brings in the right resources, and pushes creative thinking beyond existing practice.
• Strong communication: works with internal and external customers at every management level, explains technical content to non-technical audiences, gives clear and well-organized presentations, handles sensitive news with care, and listens actively to understand customer goals and priorities.
• Team and customer interaction: builds effective team interaction, works with customers to identify needs and compare technical options, keeps looking for ways to raise satisfaction and deepen relationships, and manages client expectations well.
• Required: A Bachelor's degree (or equivalent) in Computer Science, Information Technology or a related field.
• Additional requirement: Must be able to access federal environments and/or protected federal data. Must be able to provide documents proving U.S. Person status (for example U.S. citizen, national, lawful permanent resident, refugee or asylee, per 22 CFR 120.15) upon hire, as a condition of employment.
• Must be available to work onsite at Fort Meade.
• Must hold an active Top Secret clearance.

Conditions

Onsite at Fort Meade.

Up to 50% travel to customer sites in future.

Annual OTE range of $157,000 - $235,000 USD for candidates in California (excluding the San Francisco Bay Area), Colorado, Illinois, New York and Washington. Actual OTE depends on skills, qualifications, experience and work location and includes base salary and incentive pay.

Equal opportunity: the company welcomes applicants of all backgrounds.

New York City applicants and employees: the company may use automated employment decision tools under NYC Local Law 144; the full notice is linked on the posting.

Benefits

• Equity, where applicable.
• Health, dental and vision insurance, 401(k), flexible spending account, and paid leave including PTO and parental leave, per the applicable plans and policies.
• Immersive, in-person onboarding.
• Access to a global community across more than 20 offices worldwide.