As an SSD Debug Engineer, your primary role is to triage and debug SSD drive failures for our data center SSD product line. In this role, you will work closely with the Product Support Engineering team to assist with resolution of customer qualification issues and lead activities to root cause failures. This includes tracking multiple issues and driving stakeholders to deliver in high-pressure situations. The candidate will be a critical stakeholder in the decision-making process with an emphasis on providing solutions that are acceptable to customers.
Primary Responsibilities:
Root cause analysis for data center SSD failures on hyperscale server platforms, isolating issues across host, transport, firmware and media.
Drive cross-functional debug with firmware, platform, and customer teams, define reproducible test cases and drive corrective actions to closure.
Collaborate across globally distributed engineering teams, driving technical issue resolution across time zones.
Analyze host and telemetry logs, corelate failures with firmware source code and hardware behavior, and drive root cause to closure.
Work on development of debug firmware in C programming across the SSD firmware stack to accelerate the root cause analysis.
Work on troubleshooting SSD performance issues and reduce tail latencies and improve IOPS and throughput.
Perform required lab work to replicate the reported issues
Create 8D/failure analysis reports and explain to the customer
Write product use-case technical white papers as needed
Requirements
Bachelor’s degree in Computer Engineering or a related field with at least 6 years of relevant technical experience, or a Master’s degree in Computer Engineering or a related field with at least 4 years of relevant technical experience.
Proven NVMe and PCIe protocol experience debugging complex SSD issues
Strong verbal and written communication skills (English)
Able to travel when and where needed – both domestic and international
Additional Information
Req2270; LI-JV1
The expected salary for this position is $99,560.00 - $165.930.00
At the company, we value the following:
Investment in you
Offering opportunities for career growth and personal development training
Open-minded management
Empowering employees by listening and responding to ideas, issues, and approaches
Flexible work-life balance
Offering a generous PTO allotment, holiday shutdown, and flexible work options
Variety of cultures, perspectives, backgrounds and experiences of all our team members
Through our opportunity, belonging and respect initiatives, our focus is to strengthen our company culture to create an environment of belonging for all
Benefits for our team members
Excellent medical and non-medical benefits, 401(k) matching, pet insurance
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Company Description
No Relocation Assistance Provided.
The company America, Inc. is the U.S.-based subsidiary of the company Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH 3D flash memory technology, the company continues to pioneer innovative memory, SSD and software solutions that enrich people's lives and expand society's horizons. The company's innovative BiCS FLASH 3D flash memory technology is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive, and data centers.