Senior Solutions Engineer - Warehouse Automation

Description

The company is the company, a proprietary SaaS, robotics and operations platform for global ecommerce, built on more than twenty years of running ecommerce and retail services at scale. Its platform covers checkout, inventory forecasting, automated fulfilment, carrier control and customer experience.

THG Fulfil, part of the company, provides integrated warehousing, fulfilment and courier management for ecommerce brands and enterprise businesses worldwide. It combines warehouse automation with in-house technology, using AutoStore, Libiao and Geek+ robotics alongside its own WMS, WCS and OMS platforms.

This role sits in the solutions team and designs warehouse and fulfilment solutions for enterprise clients. It covers third-party automation projects and wider 3PL proposals, including moving enterprise customers into THG Fulfil facilities. You will work with customers, commercial, operations, engineering and technology specialists.

Responsibilities

• Design complete warehouse and fulfilment solutions for complex enterprise customers, from first concept to detailed proposal.
• Create warehouse layouts, storage approaches, material flows, picking methods and operating processes.
• Choose automation technology, including AutoStore, Libiao and Geek+ robotics, to fit each customer's needs.
• Check that capacity, throughput, labour needs and operational limits allow a solution to scale and be delivered.
• Learn each customer's operations, order profiles, volumes, growth plans and service levels.
• Run site visits, operational assessments and discovery workshops to collect requirements and spot improvements.
• Turn customer needs into clear technical specifications and tailored fulfilment solutions.
• Build capacity plans, throughput models and resource requirements from customer data.
• Support simulations, cost modelling and ROI analysis that show the value of a proposed solution.
• Work with commercial teams to keep designs technically feasible, cost-effective and commercially sound.
• Write technical proposals with layouts, process flows, automation configurations and financial analysis.
• Present solutions to customer stakeholders and support tenders, RFPs and complex sales processes.
• Work with operations, engineering, software and implementation teams to validate designs and deliver successfully.
• Define how THG Fulfil's WMS, WCS and OMS platforms integrate with automated warehouse equipment.

Requirements

• Proven experience in warehouse solution design, logistics engineering, intralogistics, automation engineering or supply chain solutions.
• Experience designing warehouse or fulfilment solutions for large or complex operations.
• Solid grasp of warehouse processes, including storage, replenishment, picking, packing, sortation and dispatch.
• Knowledge of warehouse automation such as robotics, automated storage and retrieval systems, conveyors or goods-to-person systems.
• Experience with warehouse layouts, capacity planning, throughput modelling and operational analysis.
• Commercial awareness, with experience supporting cost models, ROI calculations and customer proposals.
• Understanding of WMS, WCS and OMS platforms and how they integrate with warehouse automation.
• Strong analytical, problem-solving and communication skills, with the ability to explain complex solutions clearly to technical and commercial audiences.
• Nice to have: experience in 3PL, contract logistics or ecommerce fulfilment, plus exposure to AutoStore, Libiao, Geek+ or warehouse design and simulation tools.

Conditions

Salary is $100,000 to $140,000.

The company is a Disability Confident Committed employer. If invited to interview, tell us about any reasonable adjustments that would help you perform at your best.

The company welcomes applications from all backgrounds and is committed to an inclusive workplace.

Reviewing the high volume of applications can take time, and the company aims to reply to every application within 14 days. For questions about your application, contact the Talent team.