Senior Software Engineer

Description

The company builds AI that handles complex, high-volume customer support for fintechs, healthtechs, marketplaces and delivery services, with the aim of resolving tickets rather than just answering them.

It has raised over $50M USD and is at Series A. Its customers include large telehealth, fintech and marketplace companies in the US and Australia, several of which handle over 1 million support tickets a year.

The team is working out what AI-first product development looks like, covering UI/UX, capabilities and data models, in a problem space that is still largely open.

Responsibilities

• Take hard problems from idea to production and own them.
• Work closely with coding agents as a central part of your daily process.
• Build the tooling and feedback systems that help coding agents perform well.
• Judge when generated code is ready to ship and when it needs more work.
• Senior engineers own features end to end. Staff-level engineers help set the technical direction of the team.

Requirements

• 5+ years of experience shipping code at a top-tier engineering organisation.
• Meaningful experience shipping code at a startup or at a company with high engineering standards.
• Comfortable using coding agents as a real development workflow, not only for autocomplete.
• Interest in working on new AI problems alongside a strong team.
• Want real scope, real ownership and fast growth at a company that moves quickly.
• Ideally, some exposure to startups or scaleups.
• Nice to have: knowledge of the stack, which is TypeScript, React/Remix, PrismaORM, NestJS and some Python. Candidates who learn quickly are considered even without it.

Conditions

Headquartered in Sydney, with team members across the US and UK.

Working hours are flexible and the team works efficiently.

Hiring process: a couple of informal conversations, then a paid work trial of about 2 days working on real problems with the team.

The company encourages applications from people with underrepresented backgrounds, including those who do not meet every listed requirement.

Benefits

• Unrestricted access to AI tools with no usage limits.
• Promotions are considered as soon as you are ready, since leadership reviews strong performers every 6 weeks rather than on a fixed review cycle.
• The whole company gets together in Hawaii twice a year.