Senior Project/Program Manager

Description

Why the company? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

The opportunity

At the company, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

The work we do and the innovation we drive

Our values of share, care a nd dare

Our borderless, global framework, which enables seamless collaboration

Responsibilities

• As a Senior Project / Program Manager, Client Engagement , you will lead complex, cross-functional technology initiatives from planning through delivery. You will take end-to-end ownership of critical projects and multi-stream programs, bringing together business, product, engineering, IT, data, vendors, and implementation partners to ensure teams remain aligned and focused on outcomes.
• You will also support portfolio management across the Client Engagement domain, providing leadership with a clear view of priorities, progress, dependencies, risks, capacity, and business value. Working within an Agile delivery environment, you will combine strong project governance with the flexibility needed to support Scrum teams and scaled Agile practices.
• This role requires a proactive leader who is comfortable taking ownership, navigating technical conversations, anticipating risks, and communicating clearly with senior stakeholders. You do not need to be a developer, but you should understand how modern software platforms are built, integrated, released, and operated.
• Role responsibilities
• Own complex, business-critical projects and programs from initiation through completion, defining scope, objectives, milestones, dependencies, resourcing, and success criteria.
• Lead multi-stream programs involving several teams and workstreams, managing sequencing, dependencies, integration points, and delivery timelines.
• Proactively drive initiatives forward, remove blockers, follow up with stakeholders, and ensure teams remain aligned around priorities and decisions.
• Identify and manage risks, assumptions, issues, and dependencies, establishing clear ownership and escalating issues appropriately.
• Coordinate across business, product, engineering, IT, data, vendors, and system integrators.
• Work effectively within Agile delivery environments, including Scrum, Agile at Scale, and PI Planning, while maintaining appropriate project governance.
• Maintain a consolidated view of the Client Engagement portfolio, including project status, priorities, capacity, dependencies, risks, and value delivered.
• Prepare and facilitate portfolio reviews with domain leadership and provide clear executive-level reporting on progress, decisions, risks, and escalations.
• Partner effectively with Agile Coaches while maintaining clear accountability for project and program management.
• Apply established PMO methodologies, playbooks, and best practices across projects and programs.
• Develop and improve project and portfolio management tools, templates, dashboards, reporting, and governance artifacts.
• Contribute lessons learned and best practices to the broader project management community.

Requirements

• To be considered for this role, you must meet the following essential qualifications:
• 8+ years of project and program management experience, including significant experience leading complex, cross-functional programs in technology-driven environments.
• Proven ability to take end-to-end ownership of large projects and multi-stream programs and drive them through successful delivery.
• Strong technical understanding of how software is developed, integrated, tested, released, and operated, with the ability to follow technical discussions, challenge assumptions, and anticipate delivery risks.
• Experience delivering initiatives involving CRM platforms, particularly Salesforce, including familiarity with the Salesforce ecosystem and configuration versus customization considerations.
• Experience working with mobile applications, ideally business-critical or internally distributed applications.
• Working knowledge of REST APIs, middleware, system integrations, SaaS platforms, data flows, and dependency management.
• Understanding of software development practices including SDLC, backlog management, environments, CI/CD, testing, QA, and production releases.
• Practical experience working within Agile environments, including Scrum, SAFe or comparable scaled frameworks, and PI Planning.
• Experience with Jira, Confluence, or comparable project, portfolio, reporting, and collaboration tools.
• Experience managing risks, issues, dependencies, governance, and executive-level reporting.
• Previous exposure to portfolio management, including portfolio tracking and leadership reviews.
• Strong communication skills with the ability to translate technical complexity into clear business implications for senior stakeholders.
• Excellent organizational skills, structured problem solving, and the ability to lead through influence across teams without direct reporting relationships.
• Full professional fluency in English.
• Previous experience within retail, luxury, or consumer brands
• If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At the company, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
• The benefits
• This is a FTE osition based in NEW YORK / USA . The offered salary range is 130K annually and up depending on experience and location.
• Beyond a competitive compensation package, we offer:
• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts
• Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts
• Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
• Your application process
• Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.
• Beware of recruitment fraud: Only engage with official the company email addresses.
• We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
• About the company
• The company is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
• At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
• At the company, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
• Are you ready to create what’s next? Join us.