Senior Product Manager (Senior Customer Journey Expert), Credit Cards - 12 months contract

Description

Shape the future of credit cards at ING

It's an exciting time to join ING's Credit Cards team. We are embarking on a significant transformation of our in-life cards strategy, creating a unique opportunity to help redefine how we engage, retain and grow our customer base.

This is a 12 months fixed term contract opportunity

This role will play a critical part in delivering a strategic transformation of our engagement model, reimagining our eMOB and in-life customer strategy, and uplifting our customer propositions in response to the evolving interchange reform landscape. With a blank sheet of paper strategically, you'll have the opportunity to influence the direction of a high-profile portfolio and help shape the future of the cards business.

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

Need more?

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close 23rd October, 2026

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager.

Responsibilities

• Lead the strategic overhaul of ING's in-life credit cards engagement strategy, including a significant customer engagement transformation program.
• Redesign and optimise eMOB and lifecycle engagement programs to drive activation, usage, retention and customer value.
• Develop and deliver proposition enhancements in response to interchange reform and evolving customer expectations.
• Partner across Product, Marketing, Data, Digital and Operations to deliver customer-centric growth initiatives.
• Use customer insights, market trends and commercial analysis to shape portfolio strategy and investment decisions.

Requirements

• Proven experience in credit cards, payments, loyalty, customer engagement, portfolio management or proposition development.
• Strong track record building and executing in-life customer strategies that drive growth and engagement.
• Strategic thinker who can translate complex challenges into clear, actionable plans.
• Commercially minded, with the ability to leverage data and insights to influence decision-making.
• Exceptional stakeholder management skills and the ability to drive outcomes across a complex organisation.

Benefits

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity