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Similar roles pay $185K - 225K a year · our estimate
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Sign Up to ReadThe company was founded in 2018 as a platform that links customers with chefs, and it now delivers 50 million meals a year across the country.
The company is growing past delivery into a marketplace that keeps adding features.
The Post Order Experience team handles everything after a customer places an order, including managing or rescheduling deliveries, skipping a delivery, pausing a subscription, and cancelling. Customers should feel the service is dependable, flexible, and easy to fit into daily life.
The team also looks at why customers might leave and designs clear, respectful flows that are simple to use.
The work sits on top of heavy operational complexity. The team works with Engineering, Design, Data, Customer Experience, and Operations to make those flows feel intuitive and trustworthy, which directly affects satisfaction, retention, and how cared for customers feel after checkout.
Remote work, with the role also listed as LI-Hybrid.
The role is full-time from the start date and carries the on-call duties described above.
CookUnity
Also hiring in New York, United States
5 of their 6 open roles are remote
Worth a look before you spend an evening tailoring a CV for it.
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