Senior Director, Performance Engineering

Description

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Are you a performance leader who still loves the details? A systems performance expert? A builder of teams and of systems? Want to be part of something big? How about owning the performance of the distributed database technology that is powering growth of the Salesforce Platform across the globe? SalesforceDB is the transactional database behind Salesforce CRM. It runs more than 1.1 trillion transactions per month on thousands of database instances.

The Salesforce Database team is fast-paced and highly collaborative, and works across all areas of our distributed transactional database technology stack. We are seeking a Senior Director to own the SDB Performance technology line: the strategy, the organization, and the results that drive Salesforce DataBase.

You set direction on a year-plus horizon and you are accountable for it. You craft and deliver the V2MOM for the performance portfolio. You are a subject-matter expert in how a large distributed database behaves in production, and you build the managers and principal engineers who turn that expertise into shipped improvements. You are comfortable making hard calls on priority, resourcing, and trust, and you stand behind the outcomes.

Our performance organization partners closely with database and storage system developers, query processing engineers, application performance engineers, infrastructure engineers, and our analytics team to deliver all the pieces that add up to high performance in production at scale. Your organization's improvements ship across the whole production fleet every release, and some of our work is published at database research conferences such as CIDR. We are a high-performing team with high standards: we value integrity, rigor, and continuous learning.

What You'll Actually Be Doing

Own the SDB Performance technology line. Craft and deliver the V2MOM for that portfolio, on a planning horizon of a year or more

Set the direction for performance and scalability across the database engine, storage service, and query processing, and bring peer leadership along to see it through

Be accountable for architecture: own the architectural decisions of the performance organization, and hold a consistent architecture and design process with partner clouds

Own performance qualification of SalesforceDB releases, and deliver a record of successful performance capabilities across release qualification, production performance, capacity management, and query and systems optimization

Lead benchmarking and modeling that guide hardware selection and capacity planning for the fleet, and the telemetry, dashboards, and analysis that show how the production fleet performs against its targets

Hold the organization to trust standards, including scalability, service health, and the performance plans behind every release. Put proactive plans in place for systemic performance issues and technical debt

Drive a production-first culture of service ownership. Personally coordinate performance-related production incident response within the cloud, and defuse cross-cloud performance issues on behalf of the database

Make the hard resourcing decisions that keep the portfolio on its commitments, and shift teams as business priorities move

Stay close to teams and customers who feel database performance, and use that insight to change what we build and how we operate

Lead a collection of teams that make up the performance portfolio. This role manages other engineering managers

Develop talent from Manager through Director, and coach engineers from early career through principal

Build a high-performing, inclusive, geographically distributed organization. Motivate your teams and peer leaders. Share bad news early, solve the problems you can solve, and escalate when scope requires it

Be the partner senior leaders in other clouds call when performance, capacity, or release risk is on the table. Build durable relationships with directors, senior directors, VPs, and the architects who support this area, and keep those architects informed and empowered

You're Our Person If…

BS or higher degree in Computer Science, Electrical Engineering, or a related field, or equivalent experience

Subject-matter expertise in the performance of large-scale databases, storage, or distributed systems

Proven record of owning a technology portfolio and delivering successful services or capabilities across multiple releases, on a year-plus horizon

10+ years of engineering management experience, including 5+ years managing other managers, and a track record of developing both managers and senior individual contributors

15+ years of experience in performance engineering or software engineering on databases, storage, or distributed systems, including 5+ years leading performance, scalability, or release-qualification teams

Performance engineering background on systems software, ideally databases, storage, or distributed systems, with strong CS fundamentals (data structures, algorithms, concurrency, memory management) and the technical depth to engage on designs and code in Java or C/C++

Hands-on experience with load, benchmark, and regression testing, ideally for multi-tenant workloads at scale, and with root cause analysis of performance and scalability problems in complex distributed systems

Strong SQL and performance data analysis (CPU, latency, throughput, per-tenant resource use)

Accountability for architecture and for trust outcomes, not only for a single team's sprint

Strong judgment on prioritization, resourcing, and when to escalate

Excellent communication across database, storage, infrastructure, application performance, and analytics teams: you can set a vision, tell the truth about risk, and bring peer leaders with you

Integrity, high energy, and a growth mindset: you report what the data shows, seek feedback, and keep learning, with a collaborative style

Even Better If…

MS or PhD in databases or distributed systems

Deep knowledge of database internals: optimizer, query execution and optimization, storage, transactions, concurrency control, memory management

Experience with performance workloads, system benchmarks, release qualification, and production performance investigation

Splunk or similar telemetry, dashboards, and fleet-scale performance management

Systems programming experience (C/C++ or Java), profiling, JVM tuning, and heap dump analysis

SQL, Linux, data analysis and visualization, and experimental design

Statistical analysis, benchmarking, and capacity modeling

Operating system and network fundamentals: processes, threads, memory, file systems, storage, TCP/IP

Cloud platforms and infrastructure (AWS, GCP), Docker, and Kubernetes

Experience leading engineering organizations through V2MOM planning, agile delivery, service ownership, and incident response

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.