Senior Digital Product Manager

Description

The company is working to help its corporate and commercial customers make sound financial decisions, and it wants teams to grow and succeed. Digital Product Managers here set the strategy and vision for digital experiences so they keep pace with shifting economic, competitive, technology and customer needs.

This Senior Digital Product Manager reports to the head of Corporate Digital Servicing and helps shape the long-term digital strategy for the customer lifecycle of corporate and commercial clients. The role researches, generates, ranks, promotes and ships digital capabilities and automation that help the bank win, keep and serve corporate clients. You will also meet often with stakeholders across the bank on opportunities, strategic direction, roadmap priorities and risks.

Responsibilities

• Use data to decide what to build, aiming for results that serve both end users and internal business partners.
• Measure and refine digital experiences that support both self-service and assisted customer interactions.
• Push for reusable capabilities that scale cheaply and reach the market faster.
• Combine market and competitor insight, customer needs and internal priorities into a digital product vision.
• Define the best-in-class future user journey and explain how the experience will set the company apart.
• Line up the digital product vision with enabling functions to build one integrated delivery roadmap.
• Revisit priorities during planning so capacity goes to the work that creates the most user and business value.
• Use OKRs (Objectives and Key Results) to set roadmap priorities.
• Combine digital products, platforms and capabilities to add business value through a better user experience.
• Champion reuse and modernization of digital platforms across the enterprise to improve speed to market, operational efficiency, and risk and compliance adherence.
• Manage the roadmap through the agile delivery lifecycle to move digital product development forward.
• Use Discovery to test which ideas are most valuable, with a strong customer focus.
• Support the cross-channel strategy (for example web, mobile, voice, in person) by delivering integrated digital solutions that grow adoption, engagement and growth across digital and human interactions.
• Find initial and ongoing product-market fit by working with cross-functional teams on research briefs, personas, story maps, prototypes, product charters and experience maps.
• Set a north star metric (NSM) that ties business outcomes to customer value and gives the team and stakeholders one shared goal.
• Track actual results against the target NSM to manage performance and move the product vision forward.
• Use the NSM and leading indicators to sharpen execution and keep teams on the highest-value work.

Requirements

• Experience in digital product management.
• Typically 8-10 years of experience or more.
• Deep understanding of how the parts of a product model affect performance, and the ability to plan solutions that align resources to business results using business metrics, KPIs, design systems, service blueprints and reusability.
• Ability to anticipate shifting market priorities and internal and external customer needs, adding value consistently.
• Strong focus on customer centricity, with strategies that give customers a positive experience at every touchpoint.
• Knowledge of the technical side of software products, and the ability to design, configure and integrate it.
• Knowledge of processes, tools and techniques for assessing and controlling risk exposure, and the ability to apply risk management to varied situations.

Conditions

Hybrid, flexible schedule: you will be in the office 3 or more days per week and may work from outside the office on the other days.

Equal opportunity employer; accommodations for disabilities are available during the application and hiring process.

Benefits

• Benefits are built around the whole person, to help you and your family improve your health, protect your finances and have peace of mind.
• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation: two to five weeks, depending on salary grade and tenure
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accrual of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise required by law
• Full benefits details are available by employment status.