Senior Associate, Digital Designer and Storyteller | C&O Associate Insight, Media and START Team

Description

The company is a technology-focused bank, founder-led, that aims to make banking simple and convenient for customers whether they visit in person, bank online or call.

The Retail Bank's Branch and Café Team serves customers in person and works to deliver a consistently high experience. The Associate Insight, Media and START (AIMS) team supports these Ambassadors with multimedia content that informs and inspires them in an authentic, on-brand, fun way, helping them feel supported, connected and included.

This is a Senior Associate role as a Digital Storyteller and Designer. You will join a communications and design team that works across video, graphics and web, and is partly run as an entrepreneurial group with several projects running at once.

The role is designated as hybrid.

Responsibilities

• Run video production from start to finish: agree the goal and storyline with business leaders and intent owners, write creative briefs, scripts and storyboards, organise the production, film or coordinate filming, and edit.
• Work with external film crews and editors.
• Design graphics across channels and platforms, applying the company's brand standards, including email and newsletters, article layouts, logos and branded marks, slide templates and infographics.
• Design, build and maintain intranet sites within the company's design system, including visual layouts such as wireframes and web pages built in LumApps using HTML and JavaScript, and keep web content updated.
• Apply Agile practices and manage your time and communication well.
• Work with the process owner for well-managed processes to improve how the team works, giving insight, support and feedback.
• Build relationships with the wider Retail Bank and enterprise-wide multimedia communities.

Requirements

• Hold a high school diploma, GED or equivalent certification.
• Have at least 3 years of filming, editing and video production experience using Adobe Premiere.
• Have at least 3 years of experience with Adobe Creative Suite CC (Illustrator, Photoshop, InDesign).
• Have at least 1 year of web design experience using HTML or JavaScript.
• Have at least 1 year of UX or UI design experience.
• Have at least 1 year of experience working with Google Suite products.
• You are a skilled video maker who can tell stories beyond standard interview videos, in formats such as Instagram and TikTok-style clips, commercials, marketing and promotional videos, and event recaps.
• You have a strong graphic design portfolio that shows current design trends and produces striking, effective, fresh work that suits the brand.
• You care about brand standards and can use design to promote products, information and strategies in a consistent tone.
• You know web coding languages such as HTML and JavaScript, follow current web design styles and standards, and have proven UI/UX skills. You believe form and function must work together.
• You generate ideas with others, look for good stories and news, and share your work to ask for feedback, which you see as a way to improve products and spark more ideas.
• You manage several tasks at once, stay organised and deliver strong results.
• You take pride in your work and aim for excellence.
• You are a team member who handles work that is not strictly yours, works well in a fast-paced production setting, and supports colleagues.
• You plan ahead, adapt quickly to change, keep looking for new approaches, and use strategic analysis. You are comfortable using AI.
• Preferred: a bachelor's degree in Communications, Video Production, Computer Science, Web Design or Graphic Design.
• Preferred: 5+ years of work experience in web, logo or graphic design.
• Preferred: 5+ years of work experience in video production and editing in Adobe Premiere.
• Preferred: 2+ years of experience using Google Suite.
• Preferred: 2+ years of experience in UI or UX design.
• Preferred: 1+ year of experience developing web pages in LumApps.
• Preferred: 1+ year of experience formatting and laying out online articles.
• Preferred: 1+ year of experience working with Agile methodologies.

Conditions

This is a hybrid role. You must follow the company's hybrid policy on required on-site attendance at your assigned office.

Pay for full-time roles, by location, is a yearly salary: McLean, VA $88,800 to $101,300; Richmond, VA $80,800 to $92,200; Wilmington, DE $80,800 to $92,200, for the Sr. Communications Associate title. The range covers only roles based in these locations.

Part-time pay is prorated by the agreed number of regular hours.

Candidates hired in other locations get the range for that location, and the exact salary is stated in the offer letter.

The role is eligible for performance-based incentive pay, which may include cash bonuses and/or long-term incentives (LTI), and may be discretionary or non-discretionary depending on the plan.

The company will not sponsor a new applicant for employment authorization or provide any immigration-related support for this role, including H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, O-1, or any other work authorization that requires immigration support from an employer.

Applications will be accepted for at least 5 business days.

Recruitment agencies are not welcome.

The company is an equal opportunity employer and considers applicants with criminal histories in line with applicable law.

Benefits

• The company offers health, financial and other benefits, described as comprehensive, competitive and inclusive, to support your overall well-being.
• Eligibility depends on whether the role is full or part-time, exempt or non-exempt, and management level.
• Further details are on the company's careers site.