Salesforce Solution Architect

Description

The company is a global law firm offering legal services in 20 countries through 30 offices.

It is a people business, so the team depends on exceptional staff who work well together and bring an innovative, efficient, agile, entrepreneurial and responsible approach to every interaction.

Performance is pursued without targets or incentives, through a positive, supportive, fair and open atmosphere.

The company respects difference, values diversity and works as one team toward a shared goal.

Technical areas in this role include business analysis, business partner support, cloud computing, disaster recovery, enterprise architecture strategy, high availability (Inactive), innovation management, IT architecture design, solutions integration, systems analysis and technology roadmap.

Responsibilities

• Lead the design and assurance of Salesforce solutions for the company's marketing, business development and business management functions, serving lawyers and business teams worldwide across Sales Cloud, Marketing Cloud, CRM Analytics and Introhive.
• Turn business needs and architectural direction into solutions that are secure, scalable and easy to support.
• Own designs covering Salesforce and its integrations, from discovery through build and handover to service, in line with the Client Systems roadmap and enterprise standards.
• Work with product owners, business analysts and stakeholders to clarify needs, map processes and agree functional and non-functional acceptance criteria.
• Weigh solution options by cost, benefit and risk, preferring standard platform features and customisation only where it is justified, to limit complexity and technical debt.
• Create and maintain solution designs, data models and technical specifications that guide delivery teams and service owners.
• Act as the consultative technical contact for business stakeholders, answering their technical questions clearly.
• Apply hands-on Salesforce platform expertise to assure enhancements and features built by implementation partners.
• Explain the short- and long-term operational effects of each decision, avoiding technical and operational debt.
• Spot improvements and optimisations, recommend next steps and implement the ones stakeholders choose.
• Keep solutions aligned with business strategy, technology strategy and market trends, and drive business value from strategic investment.
• Advise the practice and business teams as a trusted adviser, giving strategic technology guidance that every level of stakeholder can use.

Requirements

• Act as the key technical authority, with deep knowledge of Salesforce that you can frame around business operations to get the best return on investment.
• Deep knowledge of the Salesforce clouds the company is implementing, plus expert Flow declarative skills and a working understanding of Apex.
• Sound understanding and practical experience of ITIL and project management best practice, including Agile principles and methods.
• Strong communicator who can influence and work with senior stakeholders and partners.
• Able to prioritise heavy workloads and stay resilient, calm and objective under pressure.
• Experience working in product teams using agile delivery is advantageous.
• Practical experience in a strategic or senior technical role within an IT-driven environment, ideally in professional services or an international organisation.
• Enthusiastic, creative problem solver who welcomes change, new ideas and continuous improvement.
• Pragmatic, logical decision maker with proven influence and leadership.
• Proven ability to lead others to a solution that works both commercially and technically.
• Articulate, confident communicator at every level of seniority, inside and outside the organisation.
• Strong written skills, especially in specifications, technical authoring and procedures.
• Plan, manage and review your work efficiently.
• Sound grasp of mainstream technology and its providers, with a keen interest in where technology is heading and what it makes possible.
• Understanding of the core concepts, principles and techniques of system development and service management.
• Experience building and keeping good working relationships at all levels, and widening your knowledge through networking inside the business or with other organisations.

Conditions

This role is based in the London office, with a hybrid working model available.

The duties listed are not exhaustive, and you may be asked to take on other tasks as needed.

Benefits

• Private medical insurance.
• Free in-house fitness centre and subsidised health club memberships.
• Free onsite GP service and periodic health assessments.
• Pension and flexible savings options.
• Income protection and life assurance.
• Mortgage advice and will-writing services.
• Electric car and cycle to work schemes.
• Emergency family care.
• Additional holiday and birthday leave.
• Maternity, paternity and shared parental leave.
• Travel insurance and season ticket loan.
• Access to sports and social clubs and employee networks, including the Gender Equality Network, With Pride and Social Mobility Networks.