Resident Engineer

Description

The role is onsite, mainly at a partner or customer office.

The company is a global edge-to-cloud business that helps customers connect, protect, analyze and act on their data and applications.

The engineering work spans several disciplines, covering design, development, analysis, troubleshooting and debugging of systems, software and solutions for the company's portfolio, including research and development.

You will help set the technical direction for your group and sometimes across the function.

You will solve common and some complex technical problems, suggest alternatives when needed, and may lead projects and support more junior engineers.

You will use independent judgment and consult others to choose the best way to reach goals.

Job level: TCP03.

Responsibilities

• Advise on best practices from your network work, and help write high-level and low-level network documentation, test plans and functionality guides for new networks.
• Run technical knowledge transfers on the vendor's equipment, configuration, new products and design guidelines.
• Proactively support the customer's vendor equipment and recommend changes.
• Join testing and validation workshops to define methods and steps for making changes to the customer's network design, weighing the pros and cons of each idea.
• Test new features and fixes in the lab, build automated topologies, and write and review implementation plans, then check they work in the live network.
• Learn the customer's organisation, network setup, architecture principles, and support processes.
• Help the customer update its network and equipment operating procedures.
• Send weekly progress, issue and problem reports.
• Contribute to quarterly technical reviews and advise on how the company's equipment is run.

Requirements

• A bachelor's or master's degree in mechanical, electrical or other engineering, computer science, or an equivalent qualification.
• Typically 4-6 years of experience.
• Experience delivering implementation and technical support in large organisations running networking products from several vendors.
• Hands-on technical experience testing, installing and running wired and wireless networks and security products, including management tools and network analyzers.
• Strong interpersonal skills to work with other departments and the customer in a responsible, professional way.
• Strong stakeholder management and communication skills for daily face-to-face work with several levels of customer management and business units.
• A proven ability to juggle multiple tasks and work efficiently.
• Highly desirable: current network certifications such as JNCIS-MISTAI, JNCIP-SP, CCNP or CCIE, with CCIE a strong plus.
• Preferred: based in Melbourne, with a valid work visa or citizenship.

Conditions

Work onsite at the customer's and/or the company's premises 3-4 days a week.

Preferred location: Melbourne, with a valid work visa or citizenship.

The company is an equal opportunity and veterans, disabled and LGBT employer that decides on qualifications, merit and business need, and complies with laws on the use of arrest and conviction records.

Benefits

• A comprehensive benefits package covering physical, financial and emotional wellbeing.
• Career development programs, whether you aim to become a subject expert or move into another division.
• Flexibility to manage work and personal needs.