Remediation POD - Technical Architect

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

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Role Overview

The AFLS Technical Architect (Delivery SME) brings deep expertise in enterprise delivery execution, integration architecture, and technical program health. While the Product SME focuses on what the product can do, the Delivery SME focuses on how the implementation is being executed — identifying delivery process failures, integration issues, data migration risks, and execution gaps that are blocking or threatening go-live. This architect is the technical authority on implementation quality and delivery rigor within the POD.

Responsibilities

• Delivery Assessment & Diagnostics
• Assess the current state of delivery execution across all technical workstreams — integration, data migration, configuration, and testing
• Identify delivery process failures (e.g., scope creep, insufficient testing, poor sprint execution) contributing to the account's risk score
• Evaluate partner and SI delivery capability gaps; provide targeted recommendations for delivery process improvement
• Surface delivery execution blockers and provide technical status updates during daily Triage Standup meetings
• Hands-On Technical Remediation
• Conduct root cause analysis on delivery execution failures; distinguish between product issues (escalate to Product SME) and delivery process issues
• Execute data migration activities using the AFLS Transformation Framework; validate data migration quality and completeness
• Perform hands-on technical stabilization of integration and data workstreams
• Conduct code reviews with a focus on implementation quality, security, and platform best practices
• Coordinate with the SI partner on delivery process improvements; provide hands-on coaching on sprint execution, release management, and quality gates
• Go-Live Validation & Handoff
• Validate go-live readiness across all technical workstreams (integration, data migration, configuration, UAT)
• Resolve critical technical defects blocking go-live; triage and prioritize issue resolution in partnership with the Product SME
• Ensure the delivery team and BAU team are fully briefed and capable of ongoing ownership before POD exit
• Document delivery resolutions, lessons learned, and process recommendations for future engagements
• Bench Activities
• Support triage and scoping for incoming high-risk accounts, providing delivery complexity assessments to inform POD sizing
• Contribute to AI-based delivery accelerators, delivery playbooks, integration architecture blueprints, and data migration guidance for the AFLS accelerator library
• Document lessons learned from prior engagements for the AFLS product feedback register (integration patterns, migration issues)
• Assist the Ecosystem Lead in tracking partner-attributed delivery failures — SI execution gaps, compliance violations, and delivery standard deviations
• Participate in quarterly health assessment interviews to diagnose technical execution challenges

Requirements

• Required
• 10+ years in enterprise delivery execution, integration architecture, or data migration on large-scale Salesforce implementations
• Hands-on experience with integration design (REST/SOAP, middleware) and data migration frameworks
• Strong root-cause analysis skills distinguishing delivery-process failures from product issues
• Salesforce Certified Administrator required
• Preferred
• Salesforce Certified Technical Architect (CTA) or Application Architect credential
• Experience coaching SI partners on sprint execution, release management, and quality gates
• Familiarity with AFLS Transformation Framework or equivalent data migration tooling
• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.