Product Manager, Intelligent Platforms - Healthcare

Description

The company is a large healthcare organization, and this team builds the shared platform and AI capabilities that let CoverMyMeds ship role-based digital products quickly, securely and at scale.

The team builds the foundational services, experiences and technology patterns used by multiple products across the organization, with a focus on reliability, compliance and reuse.

Responsibilities

• Own the vision, roadmap and backlog for role-based digital workspaces that bring together workflows, communications, data and AI-powered assistance.
• Run user discovery with internal and external stakeholders to find pain points and turn what you learn into prioritized product investments.
• Plan and deliver in phases through MVPs, pilots and scalable releases that deliver user value and make platform components reusable.
• Define requirements for shared platform services, such as API management, backend-for-frontend (BFF) services, event-driven integrations and identity and access management.
• Manage APIs and platform capabilities as products, setting clear service definitions, documentation, adoption plans and performance expectations.
• Guide modernization so legacy and cloud-native systems can run together with minimal disruption to the business.
• Define requirements for reusable communication services covering SMS, email, fax, voice and chat.
• Shape and deliver AI solutions such as conversational AI, virtual agents, knowledge search, question-answering tools, document AI and generative AI assistants.
• Define and track success metrics such as containment rates, accuracy, operational efficiency, time savings and business impact.
• Work with engineering, data science, security and compliance teams so AI solutions are governed, explainable and suited to regulated environments.
• Work with data teams to define data models, pipelines and trusted data sources for products, analytics and AI.
• Build privacy, security and data-governance requirements into every stage of the product lifecycle.
• Work in a SAFe environment by writing epics, features and user stories, and take part in PI Planning and dependency management.
• Bring product priorities into architecture and governance reviews, and explain technical decisions in business terms.
• Use AI tools to speed up research, planning, documentation and product delivery.

Requirements

• 5+ years of product management experience delivering digital products, platform products, APIs or internal tooling.
• Strong understanding of modern architecture, including APIs, API gateways, microservices, BFF architectures, event-driven systems, cloud platforms and identity and access management.
• Experience launching and managing AI or machine learning capabilities, such as conversational AI, generative AI assistants, document processing or intelligent automation.
• Proven record of leading legacy modernization through phased migration.
• Strong skills in product discovery, roadmap prioritization, stakeholder management and agile delivery.
• Ability to communicate clearly with executives and technical teams alike.
• Track record of using data and analytics to guide decisions and measure results.
• Experience using AI tools to improve your own productivity and product management practice.
• Preferred: experience in healthcare, pharmacy or another highly regulated industry.
• Preferred: knowledge of HIPAA, privacy regulations, security controls and data-governance requirements.
• Preferred: experience with telephony, contact center or omnichannel communication platforms.
• Preferred: familiarity with data platforms, analytics ecosystems and modern data engineering tools such as Databricks.
• Preferred: experience delivering enterprise-scale platform products that support multiple teams and business functions.

Conditions

Base pay range is $94,500 - $157,500.

Pay depends on performance, experience and skills, equity, regular job market reviews and geographic market, and follows the company's pay philosophy and applicable regulations.

An annual bonus or long-term incentive may be offered in addition to base pay.

The company is an Equal Opportunity Employer.

Recruiters will never ask for money or credit card details, and only use the company's career site, the company's site, for postings.

Benefits

• Competitive compensation package as part of Total Rewards.