Principal Customer Solution Engineer

Description

The company is a subscription and monetization platform for quote-to-cash, serving businesses with subscription, usage-based, AI-driven and outcome-based models. It has led the subscription economy for over a decade and is now building a broader quote-to-cash platform with an adaptable, AI-ready base.

The Customer Solution Engineering team works alongside Account Executives and cross-functional partners to design solutions for customers' monetization and quote-to-cash problems. The team is collaborative, curious and focused on results, learns continuously, and shares knowledge.

You will work as a technical partner to Account Executives on complex, business-critical problems tied to digital transformation, helping prospects and customers move through their quote-to-cash journey and open new revenue streams.

The team works with Sales, Product and Customer teams and stays connected through regular syncs, intentional collaboration and team events, whether you work remotely, in a hybrid setup or in the office.

Responsibilities

• Learn the company's platform, products and the full quote-to-cash lifecycle through detailed onboarding and sales training.
• Own the technical relationship with prospects and customers alongside Account Executives, learning their goals, limits and success measures.
• Give high-impact product demos and presentations to executives that show how the platform supports growth and digital transformation.
• Build and present demonstrations tailored to each customer's industry and objectives.
• Handle technical objections, reduce risk and secure the technical win against competing solutions.
• Bring customer insights and market needs to Product Management to shape the roadmap.
• Drive adoption and make sure customers see measurable results from their investment.
• Help build and run account plans and KPIs, and spot chances to grow the company's footprint.
• Work with internal teams and external partners to design new solutions and smooth customer experiences.
• Represent the company as a technical expert at industry events, field demos and webinars.
• Answer RFPs and RFIs, handle escalations and support post-sales success with Customer Support and AEs.
• Travel within your territory when needed.

Requirements

• At least 3 years in sales engineering, solution consulting or solution architecture on SaaS business applications such as ERP, CRM or EPM.
• Genuine interest in learning the subscription economy and quote-to-cash processes deeply.
• Strong presentation and communication skills for both technical and executive audiences.
• Solid grasp of value-based selling and SaaS and cloud business models.
• Familiarity with subscription and recurring revenue models.
• Experience with structured sales methods such as MEDDIC or Value Selling.
• Working knowledge of API development and coding languages such as Java, PHP or Ruby.
• Bachelor's degree or relevant experience in FinTech or enterprise software.

Conditions

The role can be remote, hybrid or office-based.

Travel within your territory is required as needed.

Benefits

• Competitive pay, variable bonuses and performance-based rewards, plus retirement programs.
• Medical, dental and vision insurance.
• Generous flexible time off, paid holidays, wellness days and a company-wide year-end break.
• Paid parental leave, including fully paid leave for eligible employees, subject to local policy.
• Learning and development stipend.
• Volunteering opportunities and charitable donation matching where available.
• Mental wellbeing resources and support.
• Benefits vary by location and details are shared during the interview process.