Onsite WAVE Network Engineer - Washington, D.C.

Description

The role is an onsite WAVE engineer position in Washington, D.C., where you must live within a commutable distance of the office.

You will be the main contact for all WAVE technical issues and work directly with the teams on site.

The company's US Federal Government Markets Division supplies communications solutions to the U.S. federal government, covering both presale and post-sale project phases across the world.

The division's Technical System Manager department implements, integrates and services complex systems sold to federal agencies.

Responsibilities

• Oversee, manage and coordinate maintenance work, acting as the point of contact for resolving and escalating issues and monitoring technical performance of the system.
• Support, maintain and update the WAVE system, including user licenses, user account configurations, certificate distribution, channel patching and federated WAVE convergence requests with outside organizations for field interoperability.
• Run weekly system maintenance checks, install software updates and bug fixes, keep current with new WAVE features and coordinate upgrades with customer management.
• Track changes to external host systems and manage WAVE dependencies to keep operations running.
• Act as the customer's focal point for WAVE software support from the company's WAVE software support team.
• Complete reporting tasks as the customer directs.
• Work with contractors and entity representatives to ensure rules and policies are followed.
• Test or verify backup systems regularly or as the customer requires.
• Make sure the customer receives the support level set out in the support plan.
• Communicate major system problem resolutions and current system status.
• Coordinate technical problem resolution across field teams, central service, product, engineering, product services and the Customer Response Center.
• Lead emergency repair work and escalation procedures for the WAVE infrastructure.
• Attend scheduled meetings with customer officials or user groups to review performance and discuss technology or operations issues.
• Recommend technical improvements to WAVE system performance to the customer.
• Help manage spare parts and supplies inventory.
• Spot failure trends, systemic issues, chronic problems and improvement opportunities.
• Lead technical resources to resolve open Customer Service Request cases.
• Find process failures and correct them.

Requirements

• Experience with VoIP or VoIP networking.
• Strong organization skills and attention to detail.
• Strong process management, technical, problem-solving and communication skills.
• Strong ability to partner with other organizations and hold teams accountable to customer commitments.
• Ability to build partnerships, raise potential issues early and keep teams focused on customer commitments.
• Highly proficient in MS Project, Word, Excel and PowerPoint. Graphic design tools are a plus.
• Ability to keep a harmonious team environment.
• Recognize that quality gives a competitive edge.
• Ability to obtain any clearances required by federal customers.
• You must be a U.S. citizen able to obtain the public trust clearance required by government contracts.
• A bachelor's degree or 3 years of technical experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available.

Conditions

Travel is under 10%.

The position is onsite in Washington, D.C.

Employment type is experienced level.

Base salary target is $80,000 to $95,000 USD. Actual pay depends on job-related knowledge, skills and experience, and the offer is based on the individual candidate.

Relocation is not provided.

A referral payment plan is available.

The company is an equal opportunity employer.

Benefits

• Incentive bonus plans.
• Medical, dental and vision coverage.
• 401(k) with company match.
• 10 paid holidays.
• Generous paid time off.
• Employee stock purchase plan.
• Paid parental and family leave.
• Other benefits are available.