Manager, Software Development - Web & Mobile Applications

Description

The company provides medical insurance for cats and dogs in North America and is hiring a software development manager to lead teams that build, run and improve its customer-facing web and mobile experiences.

This is a hands-on technical leadership role. You stay close to engineering work, shape architecture and engineering decisions, and own digital experiences that drive customer acquisition, engagement, retention and self-service.

You will work closely with Product, UX, Marketing, e-Commerce and business leaders to modernize and grow the web and mobile platforms that support the full member journey.

Responsibilities

• Set technical direction for web and mobile applications by taking part in architecture discussions, design reviews, implementation planning and engineering standards.
• Lead as a servant leader and take full ownership of your teams' delivery and results.
• Lead teams building intuitive, reliable and scalable customer-facing web and mobile applications.
• Guide the move from legacy technology to modern web and mobile frameworks.
• Work with architects and senior engineers on long-term technology direction, balancing new capabilities, stability and operational quality.
• Encourage responsible use of AI coding tools such as Claude, Codex and Copilot to speed up time-to-market and raise overall software quality.
• Set the bar for performance, accessibility, security, maintainability and user experience across every digital property.
• Fund engineering work that improves conversion, engagement, platform reliability and operational efficiency.
• Make sure work is well scoped, well designed and delivered on schedule without losing quality.
• Set practices that allow fast delivery while keeping code maintainable over time.
• Own the health, reliability and production readiness of customer-facing digital platforms.
• Take part directly in resolving production incidents, including hands-on debugging when needed.
• Run structured incident response and root cause analysis, and drive preventive fixes.
• Build and maintain monitoring, logging, alerting and observability.
• Prepare teams for production support duties.
• Push a shift-left approach to quality, security, observability and operational readiness.
• Align priorities and outcomes with Product, UX, Marketing, e-Commerce, Engineering, DevOps, Infrastructure and business stakeholders.
• Explain technical trade-offs, risks, platform strategy and delivery impact to executives and non-technical audiences.
• Shape technical direction through credibility, collaboration and engineering leadership.
• Turn customer and organizational goals into scalable technology solutions with business teams.
• Recruit, hire and retain strong software engineers.
• Build a high-performance team that values accountability, ownership, continuous improvement, innovation, operational excellence, collaboration, communication and customer focus.
• Mentor engineers and tech leads and grow future engineering leaders.

Requirements

• 3+ years as a software engineering manager or tech lead with hands-on technical responsibilities.
• 3+ years with web technologies such as Angular, React and/or TypeScript, plus HTML and CSS.
• Experience building digital commerce, customer acquisition, enrollment or self-service experiences.
• Working knowledge and applied use of SOLID principles, object-oriented design, design patterns, REST APIs, SQL and relational database design.
• Experience building and maintaining customer-facing web and mobile applications at scale.
• Experience leading teams that develop web and/or mobile applications.
• Experience with responsive, mobile-first development and modern UX practices.
• Experience with Azure DevOps and CI/CD practices.
• Strong skills in system design, troubleshooting and production support.
• Excellent written and verbal communication.
• Able to handle performance management, coaching and difficult conversations when necessary.
• Experience working in Agile software development methodologies.
• Strong plus: experience with C /.NET, including.NET Framework and.NET Core.
• Strongly preferred: experience with Sitefinity CMS, including content modeling, templates, widgets, custom module development, APIs and MVC architecture.
• Strongly preferred: experience leading web platform modernization, CMS migrations or large-scale website replatforming.
• Strongly preferred: experience moving customers and user traffic from legacy digital platforms to modern architectures.
• Strongly preferred: a strong Azure background, including Azure SQL, App Services, Service Bus and cloud-native application development.
• Strongly preferred: experience delivering eCommerce, subscription management, payment or customer acquisition experiences.
• Strongly preferred: familiarity with native mobile technologies, including Swift and Kotlin.
• Strongly preferred: experience working closely with Marketing and Digital Experience teams.
• Strongly preferred: experience with Sitefinity Cloud.
• Strongly preferred: experience with RabbitMQ or similar message-driven architectures.
• Strongly preferred: experience with containerized environments such as Docker and Kubernetes.
• Strongly preferred: experience integrating third-party services such as payment providers, subscription management solutions, Google Maps APIs, reCAPTCHA or similar.
• Strongly preferred: knowledge of accessibility standards and WCAG compliance.
• Strongly preferred: experience in regulated or mission-critical industries such as insurance, healthcare or financial services.

Conditions

The role is open only to candidates in the Seattle, WA area, in the US.

The schedule is hybrid: you work remotely and spend at least 3 days a week in the casual, pet-friendly office, on Tuesday, Wednesday and Thursday.

Full-time position with a base salary range of $150,000 to $160,000.

You are eligible for monthly bonuses in addition to base pay.

All new team members receive Restricted Stock Units, which vest over 4 years.

Applicants must be authorized to work for any employer in the U.S. Visa sponsorship is not offered at this time.

The company is an equal-opportunity employer that welcomes a range of backgrounds, abilities, perspectives and skills.

Benefits

• Full medical, dental and vision coverage at no cost to you.
• Four weeks of PTO plus 9 paid float holidays, which you choose yourself.
• Five-week sabbatical after five years of employment.
• Free health insurance for one pet, a dog or a cat.
• Paid volunteer time at nonprofit organizations.
• Open, casual, pet-friendly and fun office environment.
• Seattle office perks: free on-site gym, free dog walking for office pets during business hours, free parking and paid ORCA cards.