Manager, Project Manager - Product Operations (Business Cards & Payments)

Description

The business cards and payments group (BC&P) builds products for small business owners, who turn ideas into income. The team holds a high bar for quality and owns its work from start to finish.

The team values curiosity, asks hard questions, and gives strong ideas room to win.

Responsibilities

• Find inefficiencies and friction in product development, launches and daily operations, then design solutions for them.
• Work with other functions to set up streamlined workflows that let the team move faster without losing quality.
• Use data and user feedback to run continuous improvement on operational processes.
• Provide core program management for standard and AI-driven workstreams.
• Track resource use across core workstreams, making sure teams are accountable for headcount and budget.
• Step into loosely defined, fast-moving work and quickly add structure, clear ownership and execution roadmaps.
• Own the product organization's tech stack, including Jira, Claude and Tableau, keeping product work fully visible and the data accurate and clean across platforms.
• Build frameworks and best practices so teams can execute with clarity and alignment.
• Work with engineering, data and business teams to bring in technology that makes teams more effective.
• Act as a strategic partner to senior leaders, product managers, engineering, design and business teams, clearing blockers and keeping execution on track.
• Help teams align by facilitating communication, documentation and decision-making.
• Support product launches by confirming operational readiness, mitigating risk and meeting business compliance requirements.
• Define and track KPIs that measure operational effectiveness.
• Run root cause analysis to spot problems and improvement opportunities before they escalate.
• Build reporting and analytics that show product operations performance and inform strategic decisions.

Requirements

• Think strategically and execute tactically.
• Have worked cross-functionally with product, engineering and business teams.
• Analyze data, draw insights and make data-driven decisions.
• Communicate well and manage stakeholders effectively.
• Have experience with automation and workflow optimization.
• Have a track record of solving problems by building tools and processes that improve efficiency.
• Hold a bachelor's degree or have military experience.
• Have at least 3 years of experience in product operations, product management or strategy.
• Preferred: 5+ years of experience in product operations or related roles.
• Preferred: experience in financial services, payments or business cards.
• Preferred: proficiency in SQL, Tableau, Jira, Confluence or similar platforms.
• The company will not sponsor a new applicant for employment authorization for this position at this time.

Conditions

Base salary ranges for full-time roles: McLean, VA $151,900 to $173,400; New York, NY $165,700 to $189,200; Richmond, VA $138,100 to $157,700. Part-time pay is prorated to the agreed hours. Candidates hired in other locations get that location's range, and the exact offer is stated in the offer letter.

The role is eligible for performance-based incentive pay, which may include cash bonuses and/or long-term incentives, and may be discretionary or non-discretionary depending on the plan.

Applications will be accepted for at least 5 business days.

No agencies. The company is an equal opportunity employer and considers applicants with criminal histories in line with applicable law.

Benefits

• Health, financial and other benefits. Eligibility depends on full- or part-time status, exempt or non-exempt classification, and management level.