Lead Product Analyst - Onboarding

Description

You will work out what customers need when they sign up for the first time or need to get back into their account, help the cross-functional team fix their most serious problems, and guide strategy and growth with data-based insights.

Your role is to find the right level of friction that blocks bad actors while giving legitimate users a smooth experience.

You will work across a horizontal team with onboarding, financial crime, finance and product verticals.

The company is a global technology company that moves and manages money worldwide. The analytics career map and levelling structure are available for reference.

Responsibilities

• Turn data into insights that shape product decisions and improve onboarding and account access for new and existing customers.
• Work with product managers, engineers and designers across the product lifecycle to build and refine changes based on your findings.
• Assess high-impact opportunities, help accelerate them, or propose and push for better alternatives.
• Build automated data pipelines and dashboards that reduce manual work and let others use data themselves.
• Define and report on KPIs that track what matters, and share the team's progress beyond the team.
• Work with cross-functional colleagues to identify and rank opportunities for AI-driven automation and insight generation.

Requirements

• Strong quantitative skills, hands-on data manipulation, advanced SQL and experience with data pipelines.
• Strong communication skills and the ability to turn business problems into analytical solutions.
• Experience with visualisation tools such as Looker, PowerBI or Tableau, and with Python or R.
• Ability to draw actionable product insights that improve the onboarding flow, reduce friction and save costs.
• Creative problem solving and the ability to set priorities in a fast-moving environment.
• Use AI tools and machine learning techniques to improve analytics outcomes and uncover new critical insights.
• Knowledge of the FinTech ecosystem.
• Knowledge of the fraud and authentication space.

Conditions

Hybrid working, based in the London office.

The company values diverse, equitable and inclusive teams.

Benefits

• Company restricted stock units.
• Paid annual holiday, sick days, parental leave and other leave options.
• 6 weeks of paid sabbatical after 4 years at the company, on top of annual leave.
• Numerous benefits at the London office.