Lab Equipment Service Engineer

Description

The company has spent more than 80 years in scientific work and supplies analytical instruments, service and support to commercial, government, academic and healthcare customers.

A global service network and distribution centers let the company get the right solution to customers on time.

Service engineers keep lab instruments safe, reliable and productive for scientists, researchers and clinicians.

This is a field role. You install, fix and maintain lab instruments on customer sites, work directly with lab staff to find faults, and keep operations moving with less downtime.

The role suits someone with hands-on experience servicing lab, scientific or other complex electromechanical equipment. You need strong troubleshooting, attention to detail, a customer focus and the ability to work alone in the field.

Responsibilities

• Install, fix and service the company's instruments and applicable third-party lab instruments at customer sites.
• Carry out planned preventive maintenance and unplanned corrective repairs so instruments run safely and meet set performance specifications.
• Find mechanical, electrical, electronic and performance faults using manuals, service documents, diagnostic tools and set procedures.
• Run inspections, calibrations and operational checks where the equipment requires them.
• Answer service requests within agreed timelines, ranking equipment faults by urgency to limit downtime.
• Record visits, findings, repairs, parts used and instrument status accurately in service systems.
• Spot repeat faults and raise possible product quality issues through the quality reporting process.
• Complete required technical training and gain further product certifications.
• Act as the main technical contact on site, explaining faults, repair options and maintenance needs in plain language.
• Show customers how to operate instruments, carry out routine upkeep and look after their equipment.
• Learn how labs use their instruments and what they need from them.
• Suggest ways to improve performance, cut repeat faults and improve the customer experience, and raise relevant upgrades and support offers when they fit.
• Plan daily work, travel and customer commitments across your territory, and keep service records up to date.
• Work with other service engineers, technical support, sales and internal service teams on complex faults and customer needs.
• Look after company vehicles, tools, test equipment, computers and parts stock.
• Follow service, safety, warranty and service agreement procedures.
• Handle admin such as time reports, service record updates, stock control and training records.
• Improve team output through efficient scheduling, accurate records, sensible parts use and fast fixes.

Requirements

• Associate degree in applied science, electronics, engineering technology, biology, chemistry or a related technical or science field. Relevant military technical training and experience may also be considered.
• Proven hands-on experience fixing, repairing, maintaining or servicing lab, scientific, medical or diagnostic equipment, or similar technical systems.
• Able to follow technical procedures, read service manuals and documents, and diagnose faults in a methodical way.
• Solid mechanical aptitude, problem-solving skills and attention to detail.
• Able to travel by car, plane or other transport as customer and territory needs require.
• Valid driver's license and safe driving habits.
• Preferred: Bachelor's degree in a scientific, engineering or technical discipline.
• Preferred: two or more years of hands-on lab instrumentation, field service, equipment repair or technical maintenance experience.
• Preferred: experience servicing analytical instruments, particularly HPLC or UPLC systems.
• Preferred: experience with temperature-controlled equipment, centrifuges, balances, plate washers or other common lab instruments.
• Preferred: knowledge of calibration, preventive maintenance, equipment qualification and performance verification.
• Preferred: experience troubleshooting mechanical, electrical, electronic, fluidic or other instrument subsystems.
• Preferred: manufacturer or vendor training or certification on lab, scientific, medical or analytical instruments.
• Preferred: familiarity with instrument control software, diagnostic software, service management systems and Microsoft 365.
• Preferred: knowledge of lab safety practices and the ability to work safely around electrical, chemical, radiological or biological hazards.
• Preferred: strong customer service, communication, organization and time management skills, with the ability to juggle competing priorities and work independently in the field.
• Must be able to stay in a stationary position more than 25% of the time.
• Must be able to move around customer facilities and labs as needed.
• Frequently operate instruments, tools and controls, which involves bending, squatting, stretching and reaching.
• Regularly lift up to 25 pounds and occasionally up to 100 pounds, as the role requires.
• Close-range viewing of instrument components, with distance, color and peripheral vision, depth perception and the ability to adjust focus.
• Occasionally use a computer and other office equipment.
• Work safely around lab equipment and electrical, chemical, radiological and biological hazards, following company and customer safety protocols.

Conditions

Location: Cambridge, MA, customer site.

Full-time position with an annual pay range of $80,000 to $90,000.

Final base pay depends on internal equity, work location, and the candidate's skills, experience, and education or training.

Management may assign or reassign duties and responsibilities at any time.