Integration Engineer (French Speaker)

Description

The company launched in 2019 and builds AI-driven search and product discovery for online retailers, helping shoppers find the right items at the right moment and helping large global brands grow revenue and conversion.

The role supports hundreds of millions of shoppers by giving first-level technical help to e-commerce customers who are connecting their websites and mobile apps to the company's platform.

You will work alongside Customer Success teams and act as the main technical contact for customers during integration.

Responsibilities

• Guide customers through integration from start to finish, learning their technical needs as you go.
• Explain how to use the company's APIs and open source libraries.
• Help customers find and fix integration problems, working with Customer Success when needed.
• Check that customer product catalogs are set up correctly, including catalog uploads, facets, searchability, sort orders, and result retrieval.
• Relay questions between customers and internal technical staff, and reply quickly with clear answers.
• Record customer interactions, recurring problems, and fixes, and use them to improve integration docs and onboarding.

Requirements

• Proven experience in customer support or technical support.
• Working knowledge of REST web services, APIs, and integration practices.
• Strong communication skills and the ability to explain technical topics to non-technical people.
• Careful attention to detail and a commitment to high-quality customer support.
• Strong problem-solving skills and a habit of acting before issues escalate.
• Preferred: familiarity with structured data formats such as JSON and CSV, plus basic search and indexing concepts.
• Preferred: familiarity with debugging tools such as browser dev tools, API clients like Postman, or logs.
• Preferred: familiarity with A/B testing, server-side and client-side contexts, and network request routing and HTTP.
• Preferred: familiarity with open source libraries, JavaScript web application development, and integration patterns.

Conditions

Fully remote role, so you can live wherever you choose.

Unlimited vacation, though the company strongly encourages at least 3 weeks per year.

Base salary of $70k to $90k USD, set by your knowledge, skills, experience, and interview results.

The company welcomes applicants from all backgrounds and offers equal opportunity regardless of protected characteristics.

Benefits

• Colleagues who are smart and supportive and who will help you develop and make a real impact.
• Regular team offsites for connecting and collaborating in person.
• A work-from-home stipend to equip your home office.
• Apple laptop provided to new employees.
• A training and development budget for each employee, renewed every year.
• Maternity and paternity leave for eligible employees.