Implementation Specialist - Dallas

Description

The role is to install, monitor, and customize client systems for the company's patient care infrastructure after a client buys hardware or software. This covers patient monitoring, telemetry, the company's network and gateway products, and similar systems.

You will work with the sales, project management, network design, and digital services teams, plus the client's IT and biomedical staff.

Responsibilities

• Serve as the main installer, with work locations that may vary across the United States.
• Work with sales, project management, network design, digital services, and the client's IT and biomed teams to deliver the sold solution.
• Install, monitor, and tailor client systems after purchase, so the client has a good experience with the product and not just a box.
• Assess and fix existing infrastructure so the new solution can be installed, and carry out installation, validation, and connectivity work on assigned equipment where needed.
• Act as co-lead, building lasting relationships with customers and sales, spotting needs early, resolving issues, following up, and keeping customers satisfied over time.
• Advise IT and biomed teams on customer installation requirements and address cyber security concerns.
• Mentor and coach local FE staff on the installed solution.
• Keep customer service logs and internal service records up to date, and maintain technical project plans, technical walkthroughs, and post-warranty customer conversations.
• Manage vendor services as needed.
• Train personnel on equipment operation, diagnostics, effective use, and repair.
• Support engineering on new product releases.

Requirements

• Bachelor's or associate degree, or equivalent experience.
• 4+ years of experience installing and configuring network equipment.
• 1+ year of proven leadership experience.
• Proven experience communicating about and fixing enterprise networking infrastructure.
• Proven experience putting disaster recovery procedures into practice.
• Keeping up to date with security and networking best practices so you can offer strong solutions and protect company systems.
• Understanding of cyber security vulnerabilities.
• Desired: 5+ years of IT experience.
• Desired: CompTIA Network+, CCNA, or CCWA certification.

Conditions

Expect to travel at least 90% of the time.

The company will not sponsor employment visas for this role, now or in the future.

Only candidates legally authorized to work in the United States will be considered.

Any offer is conditional on passing a drug screen where applicable.

Some customers have COVID-19 vaccination mandates that may apply to certain employees, although the company does not currently require U.S. employees to be vaccinated.

Relocation assistance is provided.