Implementation Manager, Commercial

Description

The company is an AI-native travel platform that builds the technology and supply behind business travel. It serves over 40,000 customers and nearly 2 million travelers, along with travel and AI companies that build on its infrastructure. One system supports business travel, group travel, human agents, and AI agents.

The company was named TravelTech's Reservation Platform of the Year (2026), appeared on Inc.'s Power Partners list (2026), and was recognized as one of Built In's Best Places to Work (2020, 2026).

This is a role for people who want fast growth, a demanding pace, full ownership of their work, and colleagues who raise the standard. Every new hire raises that bar.

As an Implementation Manager, you will own onboarding for some of the company's most important new customers and set them up to succeed on the platform over the long term. You will build tailored rollout plans, drive adoption across the full product suite, and work closely with Sales and Account Management to hand customers off into their ongoing account relationship.

Responsibilities

• Design and run onboarding plans for new customer deals valued between $200K and $1M.
• Drive adoption of the full product suite during a customer's first months on the platform.
• Work with Sales and Account Management to open new opportunities and make the path from signed contract to first booking smooth.
• Lead implementation and onboarding work that can scale, driving adoption in the first year and preparing customers to move to their dedicated Account Manager.
• Act as a trusted advisor by leading key customer meetings, delivering training, and making sure every interaction meets a high bar.

Requirements

• At least 3 years of experience in sales, account management, customer success, or implementation.
• Deep knowledge of onboarding and customer success, and a record of doing well in fast-moving, inventive settings.
• A problem-solver's mindset: you anticipate customer needs, remove obstacles, and win people over through consultative conversations.
• Willingness to own demanding targets, including high win rates tied to onboarding milestones, about 15 customer meetings per week, and adoption benchmarks in a customer's first six months.
• Strong cross-functional working skills with Sales, Account Management, and other customer-facing teams.
• Nice to have: experience building configuration and rollout plans, drafting mutual success plans, and coordinating handoffs across go-to-market teams.
• Applications are accepted through November 6, 2026, or until the role is filled. Applying early is encouraged, since review may start before the deadline.

Conditions

You must work 3 days a week from the Chicago office at 500 W Madison St, Chicago, IL 60661.

Total on-target earnings (base salary plus variable pay) range from $120,000 to $130,000 USD. The exact figure depends on experience, expertise, and location, and includes an estimated variable target.

Your recruiter will share the full compensation package during the hiring process.

Equal-opportunity statement omitted; applicants should expect standard hiring practices.

Benefits

• Competitive base pay based on role and experience, plus equity for all employees.
• Some roles are eligible for bonuses or commissions.
• A hybrid-hub model, with equipment and setup support for both office-based and fully remote staff.
• Full benefits list is available on the company's culture page.
• Perks and benefits may differ by employment type, location, and other factors.