HPC & AI - Software Engineering Resolution Engineer

Description

The company helps other companies connect, protect, analyze and act on their data and applications, from the edge to the cloud. This is an engineering role in its high performance computing group, job level TCP04.

The role is hybrid. You will spend on average 2 days per week in an HPE office.

Responsibilities

• Support customers using the Cray Programming Environment software, and work with software vendors to resolve their issues.
• Lead customer troubleshooting meetings, run system tests and track vendor bug tickets.
• Analyze software problems and deliver a final fix or a workaround where one is possible.
• Take unresolved issues up to the next engineering level and make sure each one is documented completely and is technically sound.
• Analyze, reproduce, isolate and fix problems in the Cray Programming Environment.
• Give technical support on customer issues escalated to Level 3.
• Send issues to HPE R&D or to programming tool partners, based on where the fault lies.
• Carry out selected pre-release product testing.
• Record and communicate progress on each issue until it is closed.
• Write and review selected customer documentation and notices.
• Provide after-hours support when needed.
• Guide and mentor less experienced colleagues.

Requirements

• A bachelor's or master's degree in computer science, computer engineering, information systems or an equivalent field.
• Typically 6 to 10 years of experience.
• Working knowledge of Linux operating systems.
• Experience installing and configuring GPU drivers, and using GPU performance and profiling tools such as NVIDIA Nsight.
• Experience with C++, Fortran, Python and MPI programming environments.
• Experience with debugging and performance analysis tools and libraries from the CPE suite.
• Prior experience with containers, such as Apptainer.
• Experience with PyTorch, NCCL and/or RCCL.
• Ability to gather data, analyze it and reproduce problems, then resolve them or escalate them to HPE R&D or external partners and stay with them until closure.
• Experience working with third-party suppliers.
• Ability to juggle and prioritize several issues at once.
• Ability to work well in a team to investigate and solve complex problems.
• Strong verbal and written communication, with both internal teams and external customers and suppliers.

Conditions

Hybrid work, with on average 2 days per week in an HPE office.

US base salary range of USD 126,500 to 290,500 annually for roles in Minnesota and Texas. Final pay may fall outside this range depending on location, experience, education and skill level. Variable incentives may also be offered on top of base salary.

The company is an equal opportunity employer and follows laws on the use of arrest and conviction records in hiring.

Benefits

• Health and wellbeing coverage intended to support physical, financial and emotional wellbeing.
• Development programs to help you reach career goals, whether that means becoming a subject expert or moving into another division.
• Flexibility to manage work alongside personal needs.
• US benefits details are published online by the company.