Global Software Support Engineer I

Description

The company is a global leader in materials science and engineering, supplying the equipment behind nearly every new semiconductor chip and advanced display.

The equipment it builds and services supports AI and speeds up the commercial release of next-generation chips.

You would join a team working at the base of the electronics industry.

Responsibilities

• Handle low-complexity software problems on the company's equipment, working under some supervision.
• Support customers through the software ticketing system.
• Help analyse software problems that field engineers report from customer tools.
• Work toward group goals and deliver in line with them.
• Build a beginner's grasp of the business unit's products, system software, troubleshooting tools, best-known methods and the infrastructure your work depends on.
• Complete all company-level training and certifications needed for product knowledge.
• Learn the equipment software documentation, key customer features, and installation and upgrade instructions for software releases.
• Take part in after-action reviews to find root causes.
• Record your work in line with the best-known-method practices.

Requirements

• Show conceptual knowledge of the theories, practices and procedures in your discipline.
• Apply general business knowledge gained through education or past work.
• Solve standard problems using existing procedures, and reason from information and standard practice to reach judgments.
• Share straightforward information, ask questions and confirm understanding.
• Be detail-oriented, curious and eager to understand how things work.
• Manage many priorities at once and focus on the most important ones.
• Work well on your own and manage your own time.
• Communicate clearly in writing and out loud.
• Value teamwork and produce high-quality work.
• Work to standard procedures to meet objectives and deadlines, with limited impact beyond your own team.
• Have no supervisory duties; the role is focused on building your technical contribution.

Conditions

This is a full-time, regular assignee role based in Dallas-Richardson, TX.

Travel is expected for 20% of the time.

Relocation assistance is available.

Pay is set by location, hire grade, job-related knowledge, skills, experience, and fairness to current team members. The range is $70,000.00 - $95,500.00.

For sales roles, the posted range is the Target Total Cash range, meaning base salary plus target bonus at 100% goal achievement.

You will be given a supportive culture that helps you learn, grow your career and take on challenges for customers.

Benefits

• A comprehensive benefits package is offered.
• You may be eligible for a bonus and a stock award program, where applicable.
• Programs support your health and wellbeing, along with personal and professional growth, at work and at home.